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Global Ops CoE - Fulfillment Center Business Services Senior Analyst

  • [Location]
    • Taguig City, National Capital Region
  • 职位类型 Full time
  • 发表
  • Job Requisition JR-202619490

描述

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT 8pm to 5am PH time, with flexibility to adjust shifts when required. This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business or when there are meaningful engagements such as trainings, townhalls and executive visit

The Role

The Fulfillment Center (FC) Business Services Senior Analyst supports the team in establishing GM’s fulfillment center network for scalable operations. The role involves implementing and validating business and system processes, as well as continuously evaluating redundant efforts to streamline operations.

The Senior Analyst manages all data-related activities, including reporting, data analysis, and ensuring the accuracy of incoming data. Prioritize activities across multiple competing interests and serve as the subject matter expert on GM policies, processes, and procedures.

What You'll Do

  • Validate Dealer and Customer facing systems, identify root cause and alert teams of required fixes.

  • Identify trends in data to drive systematic resolution.

  • Develop standardized desk processes and create program outcome reports of aggregated data in a statistically valid and user-friendly format for stakeholders.

  • Define processes or workflows to collect data required to meet organizational reporting requirements by working with program leadership.

  • Create and maintain system and process documentation.

  • Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global initiatives that impact the results of the company

  • Fixing data problems will require the Analyst to have the storytelling skills to report data analysis findings to recommend/drive business decisions and prioritize information system needs, design and fix code errors

  • Identify and act upon opportunities to streamline and automate processes.

  • Data analysis and preparation of reports and dashboards to leadership using Analytics tools such as Excel, Power BI, KNIME, etc. to communicate trends, patterns, and predictive analytics 

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field

  • 5+ years of relevant work experience in data analysis, processing, operations, contract administration, dealer/partner operations or and project management

  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint), knowledge in Power BI dashboards, and experience managing data in enterprise and database systems

  • Exceptional attention to detail with the ability to prioritize and manage multiple tasks and deadlines

  • Demonstrated analytical, statistical, and problem-solving skills

  • Excellent verbal and written communication skills, with strong interpersonal skills for working across teams and levels

  • Proven ability to translate operational knowledge into clear, structured business and technical requirements

  • Ability to guide teams across multiple tasks and deliver results on aggressive timelines

  • Strong organizational skills with a track record of efficiently executing complex projects to high quality

  • Comfortable operating in a complex, evolving environment and bringing an innovative, continuous-improvement mindset

  • Self-motivated, able to grasp new concepts quickly and work with minimal supervision

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience in DBX and Salesforce

  • Experience leading the design and deployment of data analytics and reporting solutions

  • Experience in the automotive or dealership environment

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.