Assistant Manager, Owner Growth Strategy – Next Best Action Strategy

We’re looking for a strategic, self-starting marketer to help shape and grow GM’s  Next Best Action (NBA)  strategy across products, services, and subscriptions in the post-purchase customer journey. 

This role is best suited for someone with strong  marketing strategy ,  business partnership ,  cross-channel measurement  and  test-and-learn  experience who can work across business units to identify opportunities, build alignment, and help translate business goals into smarter customer decisioning. The right candidate does not need to come in as a deep technical journey architect, but should be eager to learn  Next Best Action , understand how it can create value for the business and customer, and help drive adoption over time. 

What You’ll Do  

• Help define and evolve GM’s  Next Best Action strategy  across the owner lifecycle, grounded in business goals, customer needs, and growth opportunities. 

• Build strong relationships with partners across  marketing, product, analytics, finance, data, privacy, and business units  to identify where NBA can unlock the most value. 

• Translate business priorities into clear  customer strategy, prioritization frameworks, and use cases  for NBA. 

• Partner with execution and platform teams to bring strategies to life, while staying focused on the  business objective and customer outcome . 

• Drive a strong  test-and-learn culture , including hypothesis development, test design, readouts, and recommendations for what to scale, refine, or stop. 

• Help define how  rules-based logic, customer signals, and AI-driven decisioning  should work together to improve relevance and performance. 

• Ensure NBA strategies are focused on  incremental value, customer experience, and measurable business impact —not just campaign output. 

• Identify gaps, opportunities, and new ideas proactively, with a bias toward action and continuous improvement. 

What We’re Looking For  

• 5+ years of experience  in marketing strategy, CRM, lifecycle marketing, customer growth, or related roles. 

• Strong  business acumen  with the ability to connect customer strategy to commercial outcomes. 

• Experience working cross-functionally and building credibility with a wide range of stakeholders and business teams. 

• Demonstrated success leading or contributing to  test-and-learn, experimentation, optimization, or performance improvement  efforts. 

• Ability to take ambiguous problems, structure them clearly, and move work forward with limited direction. 

• Interest in and aptitude for learning  Next Best Action , personalization, customer decisioning, and modern CRM capabilities. 

• Strong communication and storytelling skills, including the ability to turn insights and strategy into clear recommendations. 

• Bachelor’s degree

Preferred Background  

• Experience in CRM, lifecycle marketing, retention, personalization, or customer growth strategy. 

• Exposure to enterprise marketing or CRM platforms such as  Adobe Experience Platform / Journey Optimizer, Salesforce Marketing Cloud,  or similar. 

• Familiarity with customer analytics, measurement, segmentation, or experimentation approaches. 

• Experience in businesses with complex customer ecosystems, recurring engagement, or subscription/service models. 

What Success Looks Like  

In this role, you’ll help GM build a stronger NBA capability by bringing together  business strategy, partner alignment, and test-and-learn discipline . Success means identifying the right opportunities, influencing teams across the organization, and helping GM deliver more relevant customer experiences that create measurable long-term growth.

Compensation:

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is ($105,600 - $140,700). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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