Global Warranty Strategy - Business Project Manager

描述

Why Join Us

This role provides an opportunity to make a meaningful impact across DSWO by helping shape and deliver business improvements that support operational efficiency, stronger execution, and a better experience for internal stakeholders, dealers, and customers. The role is ideal for someone who can bring structure to ambiguity, drive alignment across teams, and move complex work forward with urgency and discipline.

The Role

The Global Warranty Strategy - Business Project Manager will lead cross-functional business initiatives within Dealer Service & Warranty Operations (DSWO), with a primary focus on warranty strategy, process improvement, systems implementation, and operational readiness.

The Global Warranty Strategy team is responsible for transforming how dealers interact with GM for warranty claims.  This includes re-imagining the processes, technology and tools to streamline the work for dealers, ensuring compliance with GM’s service policy and procedures and ensuring good customer experience.  The role is responsible for translating business needs into actionable plans, coordinating execution across multiple teams, managing timelines and deliverables, escalating issues when needed, and helping ensure solutions are delivered with quality, speed, and minimal business disruption.

What You’ll Do

• Serve as the business project lead for assigned initiatives, representing the business through planning, execution, deployment, and sustainment.
• Lead global cross-functional teams across Business, IT, and vendors to ensure priorities, requirements, timelines, and deliverables remain aligned.
• Develop and manage project timelines, milestone plans, workstream deliverables, action tracking, and status reporting.
• Report risks, issues, key decisions, and project status to stakeholders and leadership, escalating as needed to remove barriers and maintain momentum.
• Partner with stakeholders to gather, refine, and translate business requirements into effective process and system solutions.
• Support business process improvements that strengthen operational execution, reduce waste, improve controls, and enable scalable solutions.
• Coordinate testing, readiness, deployment, and transition-to-sustainment activities to ensure successful implementation with minimal disruption to the business.
• Build strong partnerships across teams and communicate clearly with working teams, leadership, and cross-functional stakeholders.

Your Skills & Abilities (Required Qualifications)  

• Bachelor’s degree in Business, Engineering, Industrial Management, or a related discipline.
• 5-6 years of experience leading cross-functional projects or business workstreams with demonstrated results.
• Strong project management, planning, organizational, and execution skills.
• Strong verbal and written communication skills with the ability to influence and align stakeholders across functions.
• Strong analytical and problem-solving skills, including the ability to identify issues, assess impacts, and drive action plans.
• Ability to manage multiple priorities simultaneously while maintaining quality and timeliness.
• Experience working across Business, IT, vendors, and leadership in a complex operating environment.

What Can Give You a Competitive Advantage (Preferred Qualifications)  

• PMP certification

• Experience in Warranty Operations, Aftersales, Service Operations, or related business areas.
• Experience supporting system implementations, enhancements, testing, or deployment activities.
• Familiarity with continuous improvement methods such as lean, six sigma, kaizen, or value stream mapping.
• Experience in a global or cross-regional business environment.
• Experience developing business cases and supporting leadership decision-making.

#LI-LK1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.