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Global Warranty Strategy - Business Project Manager

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202612677

설명

Why Join Us

This role provides an opportunity to make a meaningful impact across DSWO by helping shape and deliver business improvements that support operational efficiency, stronger execution, and a better experience for internal stakeholders, dealers, and customers. The role is ideal for someone who can bring structure to ambiguity, drive alignment across teams, and move complex work forward with urgency and discipline.

The Role

The Global Warranty Strategy - Business Project Manager will lead cross-functional business initiatives within Dealer Service & Warranty Operations (DSWO), with a primary focus on warranty strategy, process improvement, systems implementation, and operational readiness.

The Global Warranty Strategy team is responsible for transforming how dealers interact with GM for warranty claims.  This includes re-imagining the processes, technology and tools to streamline the work for dealers, ensuring compliance with GM’s service policy and procedures and ensuring good customer experience.  The role is responsible for translating business needs into actionable plans, coordinating execution across multiple teams, managing timelines and deliverables, escalating issues when needed, and helping ensure solutions are delivered with quality, speed, and minimal business disruption.

What You’ll Do

  • Serve as the business project lead for assigned initiatives, representing the business through planning, execution, deployment, and sustainment.
  • Lead global cross-functional teams across Business, IT, and vendors to ensure priorities, requirements, timelines, and deliverables remain aligned.
  • Develop and manage project timelines, milestone plans, workstream deliverables, action tracking, and status reporting.
  • Report risks, issues, key decisions, and project status to stakeholders and leadership, escalating as needed to remove barriers and maintain momentum.
  • Partner with stakeholders to gather, refine, and translate business requirements into effective process and system solutions.
  • Support business process improvements that strengthen operational execution, reduce waste, improve controls, and enable scalable solutions.
  • Coordinate testing, readiness, deployment, and transition-to-sustainment activities to ensure successful implementation with minimal disruption to the business.
  • Build strong partnerships across teams and communicate clearly with working teams, leadership, and cross-functional stakeholders.

Your Skills & Abilities (Required Qualifications)  

  • Bachelor’s degree in Business, Engineering, Industrial Management, or a related discipline.
  • 5-6 years of experience leading cross-functional projects or business workstreams with demonstrated results.
  • Strong project management, planning, organizational, and execution skills.
  • Strong verbal and written communication skills with the ability to influence and align stakeholders across functions.
  • Strong analytical and problem-solving skills, including the ability to identify issues, assess impacts, and drive action plans.
  • Ability to manage multiple priorities simultaneously while maintaining quality and timeliness.
  • Experience working across Business, IT, vendors, and leadership in a complex operating environment.

What Can Give You a Competitive Advantage (Preferred Qualifications)  

  • PMP certification

  • Experience in Warranty Operations, Aftersales, Service Operations, or related business areas.
  • Experience supporting system implementations, enhancements, testing, or deployment activities.
  • Familiarity with continuous improvement methods such as lean, six sigma, kaizen, or value stream mapping.
  • Experience in a global or cross-regional business environment.
  • Experience developing business cases and supporting leadership decision-making.

#LI-LK1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.