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Quality Operations Manager

  • Emplacement
    • Flint, Michigan
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202609949

Description

The Role

The Quality Operations Manager (QOM) is responsible for leading a large size vehicle Plant Quality Operations Team to execute vehicle quality initiatives and manage floor operations across all production shifts for the Quality department. The QOM is key to leading cross functional problem solving to support producing world class Heavy Duty Trucks. This role requires deep knowledge of the GMNA Quality Manual. This position reports to the Flint Assembly Quality Manager.

What You’ll Do (Responsibilities)

  • Ensure quality management system processes are established, implemented, and maintained

  • Escalate and solve problems influencing vehicle level quality.

  • Provide assistance in analyzing and solving complex manufacturing problems

  • Assist in obtaining resources to effectively perform quality operations

  • Correct and adjust the quality system to changing goals of the plant, organizations, and regulations

  • Promote awareness of customer requirements throughout the organization

  • Ensure compliance and has an experienced level knowledge of the GMNA Quality Manual

  • Develop, participate and drive Business Plan Deployment process

  • Meet all safety, people, quality, responsiveness, cost and environment requirements and targets

  • Develop and coordinate the plant quality plan in support of the GMNA vision (BIQ4, GMS Next)

  • Provide coordination/participation of Voice of the Customer (Warranty, Compass, etc.) process, problem solving teams, and gap closure plans.

  • Coordinate plant remediation, independent repair confirmation (IRC) and quality review processes

  • Work with production and quality engineering to ensure vehicles meet the completed vehicle inspection standards

  • Manage all vehicle holds working with GM Logistics and our local logistics company

  • Communicate between shifts, departmental areas and other departments to implement best practices, resolve problems and sustain consistent performance to objectives

  • Build and maintain good working relationships with employees, union, and management

  • Provide environment which stimulates team member involvement and personal growth through communication, suggestions, development training plans, etc.

  • Understand and consistently administer the National and Local Agreements

  • Work involves a considerable amount of initiative in decision-making accompanied by a high level of independent discernment.

  • Assist in the overall direction and coordination of manufacturing activities.

Your Skills and Abilities (Required Qualifications)

  • Significant experience ( 5+ years) in manufacturing, quality engineering, or operations within an automotive or similar complex manufacturing environment.

  • Demonstrated experience with quality management systems and manufacturing launch.

  • Strong working knowledge of core quality tools and methodologies, such as PFMEA, control plans, problem-solving (8D, A3, DMAIC), root cause analysis, and error proofing.

  • Proven ability to lead cross-functional teams and influence without direct authority across engineering, manufacturing, and supply base.

  • Demonstrated success in driving standardized processes, metrics, and continuous improvement.

  • Strong data analysis and problem-solving skills, with the ability to translate data into actionable insights and decisions.

  • Excellent communication and presentation skills, with the ability to engage all levels of the organization.

  • Must be able to work on a rotating/flexible shift (1st, 2nd or 3rd), as well as overtime and weekends, as needed.

What Can Give You a Competitive Edge (Preferred Qualifications)

  • Bachelor’s degree in Engineering, Quality, Manufacturing, or related technical field, or equivalent experience.

  • Advanced degree in Engineering, Quality, Operations Management, or Business.

  • Experience in a Global Manufacturing or multi-plant environment, with exposure to global standards and best practices.

  • Prior experience in an automotive OEM or Tier 1 supplier quality or launch role.

  • Professional certifications in quality or process improvement (e.g., CQE, CSSGB/CSSBB, Lean, Six Sigma).

  • Hands-on experience with APQP, PPAP, and other automotive-specific quality requirements.

  • Familiarity with GM or similar global product development and launch processes, including PQRRs and program gateway reviews.

  • Demonstrated ability to lead change, build alignment, and sustain adoption of new standards across diverse stakeholder groups.

  • Strong organizational skills with the ability to prioritize, plan, and execute complex launch activities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste exige le travail en présentiel. Cela signifie que le candidat retenu devra se rendre à un site précis de façon permanente.

Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu. 

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.