Sr. Systems Analyst - Dealer Parts, Service & Warranty

Description

The Role

At GM, Customer Care and Aftersales (CCA) supports vehicles throughout their lifecycle by helping dealers and service partners keep customers on the road through warranty administration, service enablement, and dealer parts operations. CCA Warranty manages capabilities such as warranty processing, claims, labor time, and global warranty systems to help optimize repairs and control costs. CCA Service equips dealers with technical support, service information, diagnostic tools, technician training, and connected service experiences so repairs are faster and more accurate. For Dealer Parts, CCA drives parts cataloging, order entry, fulfillment, returns, pricing, and inventory visibility across GM’s dealer network, backed by a global distribution footprint that delivers replacement parts at scale.

Sr. Systems Analysts work closely with stakeholders to understand their needs and translate them into functional and technical requirements and product backlogs for software engineering teams. They research and evaluate various software and hardware options to determine the most suitable technology solutions for the organization's needs. They create detailed system design specifications, including data models, process flows, integration with upstream and downstream systems, and user interfaces, to guide the software engineering team. They work closely with software engineers to ensure that the system is developed according to the specified requirements. They design and execute testing protocols to validate system performance, reliability, compliance with standards, additional quality attributes and customer requirements.

What You'll Do

• Lead discovery and analysis efforts for complex business and systems problems across Dealer Parts, Service, and Warranty applications, translating broad needs into clear requirements, user stories, process flows, acceptance criteria, and implementation-ready work packages.
• Identify opportunities to improve internal processes, services, operating structures, and delivery practices in support of functional and business strategies.
• Own analysis and delivery outcomes across cross-functional efforts, coordinating with product, engineering, QA, release, and business stakeholders to move work from intake through deployment and validation.
• Use data, analysis, and business context to build recommendations, demonstrate value, and address stakeholder concerns or objections.
• Influence decisions and drive alignment without relying on formal authority, especially when priorities, past practices, or opinions differ across teams.
• Facilitate business and technology decision-making with architecture teams, helping evaluate custom-built versus SaaS solutions and guiding tradeoff discussions to solve business problems in a scalable, supportable, and cost-effective way.
• Resolve diverse, non-standard issues with strong judgment, structured analysis, and innovative approaches that balance business needs, delivery risk, and technical constraints.
• Act as a mentor and day-to-day resource for junior analysts and other team members by providing guidance on requirements quality, process rigor, backlog readiness, release discipline, and problem resolution.
• Communicate recommendations, status, risks, and decisions clearly across multiple job areas, including senior stakeholders, business partners, and delivery teams.

Your Skills & Abilities  ( Required Qualifications)

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience.
• Typically 4 to 6 years of relevant professional experience , or equivalent depth of experience in systems analysis, business analysis, product delivery, or enterprise application support .
• Demonstrated ability to work independently with minimal guidance and apply strong initiative and good judgment in significant matters.
• Strong analytical, facilitation, and problem-solving skills with experience addressing new or non-standard issues using limited information and precedent.
• Proven ability to create high-quality requirements, user stories, acceptance criteria, and implementation plans that support effective delivery across teams.
• Experience collaborating effectively across business and technical teams and influencing outcomes through communication, data, and structured recommendations.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience in effective Agile, product management, backlog management, release planning, and production support environments.
• Experience supporting application modernization , upgrade planning, dependency analysis, or technical discovery in partnership with engineering teams.
• Demonstrated ability to create prototypes, mockups, or workflow visuals that reduce ambiguity and accelerate stakeholder alignment.
• Experience onboarding or coaching teammates and helping establish stronger analysis and delivery practices.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Ce poste peut donner droit à des indemnités de déménagement.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.