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Dealer Claims Analyst

  • Emplacement
    • Taguig City, National Capital Region (Manila)
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202614547

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement:

This role is categorized as hybrid on day shift. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Dealer Claims Analyst is responsible for supporting GM Australia and New Zealand Dealer Claims operations within General Accounting / GBS Dealer Claims, while also covering Indonesia dealer claims processing and selected MEO pricing and incentive support activities currently handled within the team. The role focuses on processing and coordinating dealer claims activities covering ANZ Manual Dealer Claims, Dealer Rebates, Dealer Invoice & Rebills, Indonesia dealer claims, and MEO incentive-related support work.

What You'll Do

  • Process ANZ manual dealer claims and related dealer support transactions in accordance with approved claim support and business requirements.

  • Prepare, maintain, and review supporting claim files, logs, and documentation required for ANZ and Indonesia dealer claims processing.

  • Validate claim details, supporting documents, payout amounts, invoice data, and eligibility before processing.

  • Process or coordinate manual dealer claims involving debit or credit support such as factory bonus, Isuzu Vehicle Assistance, buyback, defective parts, concealed damage, transit damage, under/over supply, unitized incorrectly claims, and similar dealer support items.

  • Support dealer rebate processing for programs such as Trade Club, IPR target, GMSV Demo, RIM, SLO, floor plan bonus, fleet and employee payments, marketing allowance, runout payments, aged stock programs, manual dealer payments, and other approved rebate activities.

  • Support dealer invoice and rebill activities, including sundry invoices for charges or rebills such as parts eye, service deliverables, subscription charges, DCS charges, licenses, demo bonus reversals, and similar items.

  • Process Indonesia dealer claims invoices by preparing dealer claims, rechecking invoice data, sending invoices for approval, monitoring DCPR requests, and coordinating SAP posting with Conduent.

  • Review required supporting documents for Indonesia dealer claims, including approved incentive files, invoice details, approvals, identification or bank support where applicable, and escalate blocked-vendor or posting issues to the requestor for resolution.

  • Support selected MEO pricing and incentive activities currently handled by Jeren Quipia, including incentive maintenance and pricing support updates tied to market price lists and incentive-related requests.

  • Investigate discrepancies, identify missing or incorrect claim support, and coordinate resolution with the appropriate stakeholders.

  • Route requests and supporting documentation through the required approval and tracking tools.

  • Coordinate with business unit contacts, controllers, reviewers, approvers, and processing teams to ensure timely and accurate completion of claims.

  • Maintain organized records, trackers, and reference files used in dealer claims operations.

Scope of work

  • GM ANZ Dealer Claims consists of 3 core processes: Manual Dealer Claims, Dealer Rebates, and Dealer Invoice & Rebills.

  • ANZ Manual Dealer Claims include debit or credit support provided to dealers for factory bonus, Isuzu Vehicle Assistance, buyback, defective parts, concealed damage, transit damage, unitized incorrectly items, under/over supply, and similar claims.

  • ANZ Dealer Rebates include rebates such as Trade Club, IPR target, GMSV Demo, RIM, SLO, floor plan bonus, fleet and employee payments, marketing allowance, runout payments, and related dealer rebate programs.

  • ANZ Dealer Invoice & Rebills include creation of sundry invoices and rebills for different charges such as parts eye, service deliverables, subscription charges, DCS charges, licenses, and similar items.

  • Indonesia dealer claims scope includes dealer claims invoices submitted by the GM Indonesia Aftersales team, DCPR routing, approval coordination, and SAP posting follow-through with Conduent.

  • Additional replacement scope may include MEO incentive maintenance and related pricing support activities currently assigned within the analyst process portfolio.

Systems, tools, and references

  • GA Dealer Claims SharePoint repository.

  • Dealer Claims Request Tracker / DCPR for routing, approval, and submission tracking.

  • SAP environments used by the dealer claims function.

  • Supporting logs, trackers, approved incentive files, invoice support, and claim documentation files used in day-to-day processing.

Key working relationships

  • GBS Operations Finance Jr Supervisor / reviewers for review and certification of completeness and accuracy.

  • Finance controllers and business unit approvers supporting ANZ claims, rebates, rebills, Indonesia claims, and related requests.

  • Internal teams providing dealer master lists, rebate files, incentive files, price support, and other claim inputs.

  • GM Indonesia Aftersales contacts for dealer claims requests and approvals.

  • Conduent and other finance stakeholders, where applicable, for processing support, SAP posting coordination, discrepancy resolution, and escalations.

Your Skills & Abilities (Required Qualifications)

  • Experience in dealer claims, finance operations, rebates, invoice processing, pricing support, or transaction processing in a shared services or accounting environment.

  • Strong attention to detail in validating claim support, payout amounts, invoice details, and supporting documentation.

  • Ability to work with large data files, trackers, logs, and operational spreadsheets.

  • Strong coordination and communication skills for working with business units, controllers, reviewers, approvers, and external or downstream processing teams.

  • Ability to manage recurring deadlines and follow through on issues until resolution.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.