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Staff Program Manager, Incident Management - AV Development

  • 위치
    • Milford, Michigan
    • Remote
    • San Francisco, California
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202610417

설명

Staff Program Manager, Incident Management – Autonomous Vehicle Development

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard - from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Safety Assurance for Effective Autonomous Driving Software (SAFE-ADS) department is part of GM’s Global Product Safety, System, and Certification (GPSSC) organization. Our mission is to help GM deliver trusted automated driving products. As the central authority for automated driving system (ADS) safety, SAFE-ADS brings together experts from across the company to develop and maintain a comprehensive safety case including safety performance indicators for GM’s automated driving technologies.

GM’s vision is zero crashes, zero emissions, and zero congestion—and autonomous vehicle safety is essential to achieving that vision.

The Role

The Staff Program Manager, Incident Management – AV Development is the strategic leader responsible for the full lifecycle of incident response for GM’s AV test operations. This role leads a team of Incident Response Specialists, sets the bar for safety and quality, and ensures GM’s global AV incident response runs with precision, reliability, and compliance.

You’ll shape the strategy, elevate cross‑functional alignment, and build a high‑performing team that delivers fast, accurate, and consistent incident management across a mission‑critical program.

What You’ll Do

Set the Strategy

  • Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations.

  • Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.

Lead & Develop the Team

  • Manage and mentor Incident Response Specialists; drive accountability, growth, and team cohesion.

  • Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.

Crisis & Incident Command

  • Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts.

  • Provide executive‑level clarity during fast‑moving events while ensuring disciplined, real‑time response operations.

  • Serve as the an escalation point for critical, fleet‑impacting, or reputationally sensitive incidents.

Technical & Cross‑Functional Leadership

  • Partner closely with technical experts to diagnose issues across software, hardware, and systems.

  • Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.

Process Excellence

  • Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.

  • Provide actionable insights for Legal, Safety, Regulatory, and Communications teams.

Communication & Compliance

  • Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law‑enforcement requests.

  • Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.

Training & Enablement

  • Lead onboarding and ongoing training for incident responders and cross‑functional partners.

  • Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Your Skills & Abilities (Required Qualifications)

  • Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety‑critical environments

  • 7+ years in incident management, including experience as an Incident Commander or lead responder

  • 3+ years of people leadership experience

  • Proven ability to stay calm, clear, and precise during high‑pressure escalations

  • Experience briefing senior leadership in real time

  • Demonstrated experience training teams and reinforcing safety culture

  • Ability and willingness to participate in a 24/7 on‑call rotation

What Will Give You a Competitive Edge (Preferred Qualifications)

  • Degree in Emergency Management, Operations, Business, or related field

  • Experience with legal hold/evidentiary requests, law‑enforcement interactions, and regulatory communications

  • Background in highly regulated industries (Automotive, Aviation, Maritime, Rail, etc.)

  • Certifications such as NIMS/ICS, ITIL, or equivalent

  • Strong analytical skills; experience with tools like Looker

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

  • The salary range for this role is 134,700 to 245,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 재택 기반이지만, 선발된 지원자가 GM 허브에서 특정 거리 이내에 거주하는 경우 주 3회 {또는 관리자가 지정한 다른 빈도로} 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.