Descripción

Staff Program Manager, Incident Management – Autonomous Vehicle Development

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard - from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Safety Assurance for Effective Autonomous Driving Software (SAFE-ADS) department is part of GM’s Global Product Safety, System, and Certification (GPSSC) organization. Our mission is to help GM deliver trusted automated driving products. As the central authority for automated driving system (ADS) safety, SAFE-ADS brings together experts from across the company to develop and maintain a comprehensive safety case including safety performance indicators for GM’s automated driving technologies.

GM’s vision is zero crashes, zero emissions, and zero congestion—and autonomous vehicle safety is essential to achieving that vision.

The Role

The Staff Program Manager, Incident Management – AV Development is the strategic leader responsible for the full lifecycle of incident response for GM’s AV test operations. This role leads a team of Incident Response Specialists, sets the bar for safety and quality, and ensures GM’s global AV incident response runs with precision, reliability, and compliance.

You’ll shape the strategy, elevate cross‑functional alignment, and build a high‑performing team that delivers fast, accurate, and consistent incident management across a mission‑critical program.

What You’ll Do

Set the Strategy

Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations.
Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.

Lead & Develop the Team

Manage and mentor Incident Response Specialists; drive accountability, growth, and team cohesion.
Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.

Crisis & Incident Command

Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts.
Provide executive‑level clarity during fast‑moving events while ensuring disciplined, real‑time response operations.
Serve as the an escalation point for critical, fleet‑impacting, or reputationally sensitive incidents.

Technical & Cross‑Functional Leadership

Partner closely with technical experts to diagnose issues across software, hardware, and systems.
Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.

Process Excellence

Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
Provide actionable insights for Legal, Safety, Regulatory, and Communications teams.

Communication & Compliance

Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law‑enforcement requests.
Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.

Training & Enablement

Lead onboarding and ongoing training for incident responders and cross‑functional partners.
Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Your Skills & Abilities (Required Qualifications)

Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety‑critical environments
7+ years in incident management, including experience as an Incident Commander or lead responder
3+ years of people leadership experience
Proven ability to stay calm, clear, and precise during high‑pressure escalations
Experience briefing senior leadership in real time
Demonstrated experience training teams and reinforcing safety culture
Ability and willingness to participate in a 24/7 on‑call rotation

What Will Give You a Competitive Edge (Preferred Qualifications)

Degree in Emergency Management, Operations, Business, or related field
Experience with legal hold/evidentiary requests, law‑enforcement interactions, and regulatory communications
Background in highly regulated industries (Automotive, Aviation, Maritime, Rail, etc.)
Certifications such as NIMS/ICS, ITIL, or equivalent
Strong analytical skills; experience with tools like Looker

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

The salary range for this role is 134,700 to 245,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se desempeña remotamente, pero si el candidato seleccionado vive dentro de un radio específico de una milla de un centro de GM, deberá presentarse en el lugar tres veces por semana {o con otra frecuencia indicada por su líder}.

Este puesto podría ser elegible para beneficios de relocalización.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.