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Staff Program Manager, Incident Management - AV Development

  • Emplacement
    • Milford, Michigan
    • Remote
    • San Francisco, California
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202610417

Description

Staff Program Manager, Incident Management – Autonomous Vehicle Development

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard - from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Safety Assurance for Effective Autonomous Driving Software (SAFE-ADS) department is part of GM’s Global Product Safety, System, and Certification (GPSSC) organization. Our mission is to help GM deliver trusted automated driving products. As the central authority for automated driving system (ADS) safety, SAFE-ADS brings together experts from across the company to develop and maintain a comprehensive safety case including safety performance indicators for GM’s automated driving technologies.

GM’s vision is zero crashes, zero emissions, and zero congestion—and autonomous vehicle safety is essential to achieving that vision.

The Role

The Staff Program Manager, Incident Management – AV Development is the strategic leader responsible for the full lifecycle of incident response for GM’s AV test operations. This role leads a team of Incident Response Specialists, sets the bar for safety and quality, and ensures GM’s global AV incident response runs with precision, reliability, and compliance.

You’ll shape the strategy, elevate cross‑functional alignment, and build a high‑performing team that delivers fast, accurate, and consistent incident management across a mission‑critical program.

What You’ll Do

Set the Strategy

  • Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations.

  • Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.

Lead & Develop the Team

  • Manage and mentor Incident Response Specialists; drive accountability, growth, and team cohesion.

  • Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.

Crisis & Incident Command

  • Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts.

  • Provide executive‑level clarity during fast‑moving events while ensuring disciplined, real‑time response operations.

  • Serve as the an escalation point for critical, fleet‑impacting, or reputationally sensitive incidents.

Technical & Cross‑Functional Leadership

  • Partner closely with technical experts to diagnose issues across software, hardware, and systems.

  • Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.

Process Excellence

  • Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.

  • Provide actionable insights for Legal, Safety, Regulatory, and Communications teams.

Communication & Compliance

  • Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law‑enforcement requests.

  • Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.

Training & Enablement

  • Lead onboarding and ongoing training for incident responders and cross‑functional partners.

  • Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Your Skills & Abilities (Required Qualifications)

  • Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety‑critical environments

  • 7+ years in incident management, including experience as an Incident Commander or lead responder

  • 3+ years of people leadership experience

  • Proven ability to stay calm, clear, and precise during high‑pressure escalations

  • Experience briefing senior leadership in real time

  • Demonstrated experience training teams and reinforcing safety culture

  • Ability and willingness to participate in a 24/7 on‑call rotation

What Will Give You a Competitive Edge (Preferred Qualifications)

  • Degree in Emergency Management, Operations, Business, or related field

  • Experience with legal hold/evidentiary requests, law‑enforcement interactions, and regulatory communications

  • Background in highly regulated industries (Automotive, Aviation, Maritime, Rail, etc.)

  • Certifications such as NIMS/ICS, ITIL, or equivalent

  • Strong analytical skills; experience with tools like Looker

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

  • The salary range for this role is 134,700 to 245,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est basé à distance, mais si le candidat sélectionné habite à une distance donnée d'un centre GM, il devra se rendre sur place trois fois par semaine {ou à une autre fréquence exigée par son responsable}.

Ce poste peut donner droit à des indemnités de déménagement.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.