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Project Lead, Technician Recruitment & Training Technology

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202611666

설명

The Role

General Motors is seeking a Project Lead, Technician Recruitment & Training Technology to help shape the future of the technician career path and training experience. This role will lead the strategy, roadmap, and execution of technology-enabled solutions that strengthen the technician talent pipeline, modernize training delivery, and improve retention of top-performing technicians.

This is a high-impact, cross-functional role within Dealer Service & Warranty Operations (DSWO) with responsibility for translating business needs into scalable solutions across recruitment, learning, training delivery, technician engagement, and retention. The role also provides operational support to leadership by driving business reviews, executive communications, performance reporting, and alignment across key initiatives.

At GM, technicians are critical to delivering world-class ownership and service experience. This role supports that mission by helping position the technician career path as modern, connected, and innovation-focused while improving how current technicians learn, grow, and succeed.

What You'll Do (Responsibilities)

  • Lead the end-to-end strategy for technology solutions that support technician recruitment, onboarding, training, engagement, and retention.

  • Build and manage a multi-year roadmap focused on attracting next-generation technician talent and improving the technician experience across the full lifecycle.

  • Identify, evaluate, pilot, and scale digital and immersive technologies that improve learning effectiveness, talent conversion, and technician productivity, including AI, remote assistance, AR/MR, digital learning tools, and connected training experiences.

  • Partner across HR, Dealer Operations, Technical Training, Marketing, Field teams, IT, external vendors, schools, and dealer partners to define requirements and deliver solutions.

  • Translate technician feedback into actionable solutions, especially in areas where technicians have asked for more hands-on training, more accessible training locations, and faster training on new technologies.

  • Develop business cases, success metrics, implementation plans, and governance models for new programs and platforms.

  • Lead pilot design, change management, adoption planning, and performance tracking to ensure solutions deliver measurable business value.

  • Benchmark competitive OEM and skilled-trade talent practices and use those insights to improve GM’s position in the market.

  • Drive solutions that support both new technician attraction and retention of current top talent by making the technician career path more innovative, visible, and rewarding.

  • Present recommendations, progress updates, risks, and investment needs to senior leadership.

DSWO Operations Support Responsibilities

  • Develop recurring business reviews, scorecards, and executive dashboards to track performance against key objectives, milestones, and operational targets.

  • Lead planning and coordination for leadership meetings, staff reviews, and cross-functional working sessions, including agenda development, pre-reads, action tracking, and follow-up communication.

  • Create clear, concise PowerPoint presentations and executive-ready materials that summarize business performance, project updates, key decisions, and recommended actions.

  • Partner with cross-functional teams to gather inputs, consolidate updates, and ensure leadership is aligned on priorities, timelines, and next steps.

Leadership Capabilities

  • Strategic thinker with strong execution discipline.

  • Customer- and user-centered mindset.

  • Ability to influence without direct authority.

  • Comfortable operating in ambiguity and building new capabilities.

  • Strong bias for action, piloting, testing, and scaling what works.

  • Passion for the future of skilled trades and technician career development.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in business, engineering, education, learning technology, human resources, marketing, or related field and or equivalent experience.

  • 3-5+ years of experience in project leadership, program management, product management, digital transformation, workforce strategy, learning technology, or related areas.

  • Demonstrated experience leading cross-functional initiatives from strategy through execution.

  • Experience evaluating or implementing technology solutions in recruitment, training, learning, workforce development, or field operations environments.

  • Strong ability to convert ambiguous business needs into structured roadmaps, pilots, and scalable programs.

  • Proven stakeholder management skills across corporate functions, operations teams, and external partners.

  • Strong analytical, presentation, and communication skills.

  • Experience building KPIs, measuring outcomes, and managing budgets or business cases.

  • Experience developing executive dashboards, scorecards, business reviews, and leadership-ready presentation materials.

  • Strong organizational discipline with the ability to manage leadership routines, pre-reads, action tracking, and cross-functional follow-up.

  • Up to 25 percent travel to regional training centers and supplier locations may be required.

What Can Give You a Competitive Edge (Preferred Qualifications)

  • Experience in automotive, mobility, industrial, technical training, dealership, service operations, or skilled trades environments.

  • Experience with technician, manufacturing, field service, or vocational workforce audiences.

  • Familiarity with learning management systems, immersive learning tools, CRM/recruiting platforms, and digital adoption tools.

  • Experience with talent pipeline partnerships involving schools, colleges, training providers, or industry associations.

  • Knowledge of change management and user adoption practices for frontline or distributed workforces.

  • Experience benchmarking competitors and translating market insights into internal strategy.

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.