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Project Manager Technical Training Facilities and Operations

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202611544

설명

The Role

Project Manager to lead supplier performance and operational excellence across technical training facilities and day-to-day training operations. This role helps ensure training centers are safe, efficient, scalable, and ready to support high-quality technician learning experiences that strengthen service readiness across the GM dealer network.

The ideal candidate brings strong project management discipline, supplier governance experience, and the ability to work across training, field, finance, procurement, safety, and operations teams. This person will help create a consistent and high-quality training environment that supports throughput, learner satisfaction, and business priorities across locations.

What You'll Do (Responsibilities)

  • Lead the business relationship with the external supplier responsible for technical training facilities and operations, serving as the primary point of contact for performance, delivery, and issue resolution.

  • Manage supplier performance against statement of work commitments, service levels, key performance indicators, and business expectations related to facility readiness, class delivery, utilization, and learner satisfaction.

  • Oversee the operational readiness of classroom, lab, and shop environments so training locations are safe, organized, and consistently ready for class.

  • Drive scheduling, capacity planning, and resource coordination across classrooms, bays, tools, equipment, and vehicles to meet training demand and improve throughput.

  • Partner with internal stakeholders to align facility and operations plans with curriculum needs, launch timing, and business priorities.

  • Lead regular business reviews with supplier leadership, track risks and corrective actions, and escalate issues as needed to protect delivery and learner experience.

  • Use data to monitor throughput, utilization, on-time start performance, cancellation trends, and learner satisfaction, and translate insights into continuous improvement actions.

  • Support pilots and rollout of new tools, processes, and technologies that improve the efficiency, quality, and consistency of training delivery.

  • Standardize operating procedures and playbooks to create a more consistent training center experience across locations.

  • Provide clear updates to leadership on operational performance, risks, mitigation plans, and improvement opportunities.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent experience.

  • 3-5 years or more years of experience in project management, program management, operations management, supplier management, or training operations.

  • Experience managing third-party suppliers or outsourced operations with performance metrics and service expectations.

  • Proven success leading cross-functional initiatives from planning through execution with measurable business impact.

  • Strong analytical skills and experience using reporting, dashboards, or operational metrics to drive decisions and continuous improvement.

  • Strong communication and relationship-building skills, including the ability to influence across diverse stakeholder groups without direct authority.

  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

  • Ability to identify bottlenecks, solve problems quickly, and improve operational flow across complex environments.

What Can Give You a Competitive Edge (Preferred Qualifications)

  • Experience in automotive, technical training, dealer service, aftersales, manufacturing, or field operations environments.

  • Experience overseeing training centers, shop environments, labs, classrooms, or other operational learning spaces.

  • Experience supporting technician learning, service readiness, or training delivery operations.

  • Familiarity with learning management systems, scheduling tools, or operational reporting systems used to support training programs.

  • Project Management Professional certification or equivalent project management training.

  • Experience with continuous improvement methods that improve flow, reduce waste, and increase throughput.

  • Up to 25 percent travel to regional training centers and supplier locations may be required.

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.