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Project Manager Technical Training Facilities and Operations

  • Localização
    • Warren, Michigan
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202611544

Descrição

The Role

Project Manager to lead supplier performance and operational excellence across technical training facilities and day-to-day training operations. This role helps ensure training centers are safe, efficient, scalable, and ready to support high-quality technician learning experiences that strengthen service readiness across the GM dealer network.

The ideal candidate brings strong project management discipline, supplier governance experience, and the ability to work across training, field, finance, procurement, safety, and operations teams. This person will help create a consistent and high-quality training environment that supports throughput, learner satisfaction, and business priorities across locations.

What You'll Do (Responsibilities)

  • Lead the business relationship with the external supplier responsible for technical training facilities and operations, serving as the primary point of contact for performance, delivery, and issue resolution.

  • Manage supplier performance against statement of work commitments, service levels, key performance indicators, and business expectations related to facility readiness, class delivery, utilization, and learner satisfaction.

  • Oversee the operational readiness of classroom, lab, and shop environments so training locations are safe, organized, and consistently ready for class.

  • Drive scheduling, capacity planning, and resource coordination across classrooms, bays, tools, equipment, and vehicles to meet training demand and improve throughput.

  • Partner with internal stakeholders to align facility and operations plans with curriculum needs, launch timing, and business priorities.

  • Lead regular business reviews with supplier leadership, track risks and corrective actions, and escalate issues as needed to protect delivery and learner experience.

  • Use data to monitor throughput, utilization, on-time start performance, cancellation trends, and learner satisfaction, and translate insights into continuous improvement actions.

  • Support pilots and rollout of new tools, processes, and technologies that improve the efficiency, quality, and consistency of training delivery.

  • Standardize operating procedures and playbooks to create a more consistent training center experience across locations.

  • Provide clear updates to leadership on operational performance, risks, mitigation plans, and improvement opportunities.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent experience.

  • 3-5 years or more years of experience in project management, program management, operations management, supplier management, or training operations.

  • Experience managing third-party suppliers or outsourced operations with performance metrics and service expectations.

  • Proven success leading cross-functional initiatives from planning through execution with measurable business impact.

  • Strong analytical skills and experience using reporting, dashboards, or operational metrics to drive decisions and continuous improvement.

  • Strong communication and relationship-building skills, including the ability to influence across diverse stakeholder groups without direct authority.

  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

  • Ability to identify bottlenecks, solve problems quickly, and improve operational flow across complex environments.

What Can Give You a Competitive Edge (Preferred Qualifications)

  • Experience in automotive, technical training, dealer service, aftersales, manufacturing, or field operations environments.

  • Experience overseeing training centers, shop environments, labs, classrooms, or other operational learning spaces.

  • Experience supporting technician learning, service readiness, or training delivery operations.

  • Familiarity with learning management systems, scheduling tools, or operational reporting systems used to support training programs.

  • Project Management Professional certification or equivalent project management training.

  • Experience with continuous improvement methods that improve flow, reduce waste, and increase throughput.

  • Up to 25 percent travel to regional training centers and supplier locations may be required.

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.

O candidato selecionado deverá viajar <25% para esta função.

Esta posição pode ser elegível para benefícios de relocação.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.