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LMS Operations & Data Strategist

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202613245

설명

The LMS Operations & Data Strategist supports GM Learning globally by leading learning operations, data analysis, compliance governance, and cross-functional collaboration. This role optimizes the processes, reporting, and data integrations that support the Learning Management System (LMS) and related technologies.

This role partners with Global HR Talent Management, IT, country stakeholders, functional learning leaders, shared service centers, and other enterprise teams. The LMS Operations and Data Strategist translates business needs, compliance requirements, and learning data into scalable solutions that improve learner experience, training record accuracy, Corporate Required Training governance, and decision-making.

Success in this role requires strong analytical skills, operational discipline, sound judgment, and the ability to work effectively in a fast-paced, high-volume environment.

What You'll Do:

  • Lead and improve learning operations that support global LMS effectiveness, compliance, and business readiness.
  • Troubleshoot and resolve complex LMS issues across learner access, training status, content, reporting, and data integrity.
  • Manage support tickets and provide advanced Tier 2 support, including root cause analysis and timely resolution.
  • Oversee Corporate Required Training (CRT) operations, including assignments, launch readiness, tracking, escalations, and record accuracy.
  • Partner with Legal, HR, and business stakeholders to ensure learning programs meet compliance, governance, and documentation requirements.
  • Serve as a key contact for stakeholders and learning partners to align priorities, timelines, and issue resolution.
  • Analyze learner, training, and integration data to identify trends, risks, root causes, and improvement opportunities.
  • Develop and maintain dashboards, reports, and metrics that support compliance and business decisions.
  • Maintain data integrity across learner records, assignments, completions, learner groups, deficiency reports, and system integrations.
  • Support the learning technology roadmap by identifying operational impacts, integration needs, and process improvements.
  • Coordinate course setup, testing, launch, maintenance, and reporting with instructional designers, SMEs, vendors, and stakeholders.
  • Support course administration for assigned business functions, including creation, maintenance, reporting, and learner support.
  • Manage ILM documents and guide teams on file storage, retention, and governance.
  • Create and improve standard work, job aids, best practices, and governance processes for LMS administration and reporting.
  • Support audit readiness through documentation review, evidence collection, and follow-up on training compliance and records.
  • Deliver strong customer service, accountability, and collaboration across global business functions in support of GBS service excellence.

Your Skills & Abilities (Required Qualifications):

Educational Background: Bachelor’s degree in Instructional Design, Education, Business Administration or related field, or an Associates degree with 5+ years of relevant experience.

Experience:

  • 3+ years of experience in learning operations, LMS administration, training data analysis, reporting, or a related field.

  • Experience supporting global LMS operations, data analysis, project delivery, and learning measurement.

  • Experience with Corporate Required Training, compliance tracking, audit readiness, and governance in a regulated environment.

  • Ability to build reports, dashboards, and analytics that support decision-making.

  • Advanced Microsoft Office skills, including Excel PivotTables, VLOOKUP, and file merging.

  • Experience managing complex projects involving learner, training, business, country, or group data integrations.

  • Strong project management skills with the ability to manage multiple priorities and deadlines.

  • Experience creating standard work, best practices, and governance processes that improve learning operations.

  • Experience partnering with Legal, HR, business functions, shared services, and learning stakeholders.

  • Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, and reporting.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.