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LMS Operations & Data Strategist

  • Emplacement
    • Warren, Michigan
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202613245

Description

The LMS Operations & Data Strategist supports GM Learning globally by leading learning operations, data analysis, compliance governance, and cross-functional collaboration. This role optimizes the processes, reporting, and data integrations that support the Learning Management System (LMS) and related technologies.

This role partners with Global HR Talent Management, IT, country stakeholders, functional learning leaders, shared service centers, and other enterprise teams. The LMS Operations and Data Strategist translates business needs, compliance requirements, and learning data into scalable solutions that improve learner experience, training record accuracy, Corporate Required Training governance, and decision-making.

Success in this role requires strong analytical skills, operational discipline, sound judgment, and the ability to work effectively in a fast-paced, high-volume environment.

What You'll Do:

  • Lead and improve learning operations that support global LMS effectiveness, compliance, and business readiness.
  • Troubleshoot and resolve complex LMS issues across learner access, training status, content, reporting, and data integrity.
  • Manage support tickets and provide advanced Tier 2 support, including root cause analysis and timely resolution.
  • Oversee Corporate Required Training (CRT) operations, including assignments, launch readiness, tracking, escalations, and record accuracy.
  • Partner with Legal, HR, and business stakeholders to ensure learning programs meet compliance, governance, and documentation requirements.
  • Serve as a key contact for stakeholders and learning partners to align priorities, timelines, and issue resolution.
  • Analyze learner, training, and integration data to identify trends, risks, root causes, and improvement opportunities.
  • Develop and maintain dashboards, reports, and metrics that support compliance and business decisions.
  • Maintain data integrity across learner records, assignments, completions, learner groups, deficiency reports, and system integrations.
  • Support the learning technology roadmap by identifying operational impacts, integration needs, and process improvements.
  • Coordinate course setup, testing, launch, maintenance, and reporting with instructional designers, SMEs, vendors, and stakeholders.
  • Support course administration for assigned business functions, including creation, maintenance, reporting, and learner support.
  • Manage ILM documents and guide teams on file storage, retention, and governance.
  • Create and improve standard work, job aids, best practices, and governance processes for LMS administration and reporting.
  • Support audit readiness through documentation review, evidence collection, and follow-up on training compliance and records.
  • Deliver strong customer service, accountability, and collaboration across global business functions in support of GBS service excellence.

Your Skills & Abilities (Required Qualifications):

Educational Background: Bachelor’s degree in Instructional Design, Education, Business Administration or related field, or an Associates degree with 5+ years of relevant experience.

Experience:

  • 3+ years of experience in learning operations, LMS administration, training data analysis, reporting, or a related field.

  • Experience supporting global LMS operations, data analysis, project delivery, and learning measurement.

  • Experience with Corporate Required Training, compliance tracking, audit readiness, and governance in a regulated environment.

  • Ability to build reports, dashboards, and analytics that support decision-making.

  • Advanced Microsoft Office skills, including Excel PivotTables, VLOOKUP, and file merging.

  • Experience managing complex projects involving learner, training, business, country, or group data integrations.

  • Strong project management skills with the ability to manage multiple priorities and deadlines.

  • Experience creating standard work, best practices, and governance processes that improve learning operations.

  • Experience partnering with Legal, HR, business functions, shared services, and learning stakeholders.

  • Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, and reporting.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu. 

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.