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Global Ops CoE – OnStar Business Services Senior Analyst

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202613670

설명

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on NIGHSHIFT . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Business Services Senior Analyst is responsible for end-to-end design ownership, business integration, prioritization, stakeholder alignment, program change control, and issue escalation for the CVI insourcing model to support OnStar. This role is intended to lead the transition phase and sustain after stabilization.

What You’ll Do

  • Own end-to-end design of the insourced process and operating model.

  • Lead business integration and ensure alignment across stakeholders.

  • Set priorities, manage backlog direction, and govern program change control.

  • Escalate and resolve issues affecting transition, cutover, or steady-state delivery.

  • Partner with the Business Support Analyst to map existing work, document business rules, archive deliverables, and prioritize transition activities.

  • Support development of mirrored US and CAN outputs together with the Data / ETL / Reporting Developer.

  • Define controls with QA / Control analyst ensuring accurate data governance

  • Manage and oversee various projects, including defining project scope, objectives, timelines, and deliverables. Coordinate with cross-functional teams to ensure project milestones are met and deliverables are achieved.

  • Work closely with business stakeholders to elicit and document requirements, ensuring clear understanding and alignment between business needs and IT solutions.

  • Identify opportunities for process improvement and provide recommendations to enhance efficiency and effectiveness. Analyze existing workflows and systems and propose innovative solutions to streamline operations.

  • Create comprehensive documentation, including functional specifications, user guides, and training materials. Ensure documentation is up-to-date and easily accessible to stakeholders.

  • Work closely with Business Services Analyst on the following:

    • Map current work and document end-to-end business rules.

    • Inventory source systems and record data sources that support the process.

    • Identify internal GM sources for manifests, orders, delivery records, packages or Zuora, payments, and OVI claims.

    • Archive deliverables, parameters, and supporting process documentation for transition use.

    • Prioritize work items and support backlog management for insourcing activities.

    • Data Integration: Combine all data streams into a central Power BI environment

    • Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.

    • Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary.

Your Skills & Abilities (Required Qualifications)

  • 5+ Years in Data Analytics / Data Science or related field

  • Bachelor’s degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related field

  • Data Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures.

  • Background in Databricks, SQL, Python, Power BI, is a plus

  • Reporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plus

  • Statistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plus

  • Strong requirements gathering and process documentation skills

  • Ability to analyze source systems, data dependencies, and business rules

  • Strong organizational skills for knowledge capture and documentation control

  • Good communication skills for working with business and technical teams

  • Ability to convert operational knowledge into structured requirements

  • Experience in product ownership, operations leadership, program transition, or process governance

  • Experience working with reporting, compliance, or data-driven business processes

  • Excellent interpersonal skills, as well as excellent communication skills, verbal and written

  • Proven proficiency in analytical tools such as PBI, Power Automate and KNIME

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Familiarity with US and Canada business operations is preferred

  • Strong business process ownership and decision-making capability

  • Experience in stakeholder management and cross-functional coordination

  • Ability to translate business requirements into delivery priorities

  • Strong issue resolution, governance, and escalation management skills

  • Working knowledge of reporting operations, control points, and transition management

  • Ability to think critically, solve problems, make decisions and build trust across the organization

  • Ability to guide team on multiple tasks and deliver results with aggressive timelines

  • Good organizational and time management skills

  • Ability to work independently and manage multiple projects simultaneously, while meeting deadlines.

  • Highly proficient in Microsoft Office applications and requirements documentation tools

  • Demonstrate self-motivation and the ability to grasp concepts quickly

  • Embrace data driven & customer insights to inform plans, launches, and iterations

  • Highly proficient in oral and written communication skills 

  • Background on emerging technological advancements such as AI

  • Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

  • Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

  • Desire to work in a complex and evolving environment and to bring an innovation mindset

  • Comfort working in a fast-paced start-up technology environment is essential

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.