Global Ops CoE – OnStar Business Services Senior Analyst

Descripción

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

The Role

The Business Services Senior Analyst is responsible for end-to-end design ownership, business integration, prioritization, stakeholder alignment, program change control, and issue escalation for the CVI insourcing model to support OnStar. This role is intended to lead the transition phase and sustain after stabilization.

What You’ll Do

• Own end-to-end design of the insourced process and operating model.

• Lead business integration and ensure alignment across stakeholders.

• Set priorities, manage backlog direction, and govern program change control.

• Escalate and resolve issues affecting transition, cutover, or steady-state delivery.

• Partner with the Business Support Analyst to map existing work, document business rules, archive deliverables, and prioritize transition activities.

• Support development of mirrored US and CAN outputs together with the Data / ETL / Reporting Developer.

• Define controls with QA / Control analyst ensuring accurate data governance

• Manage and oversee various projects, including defining project scope, objectives, timelines, and deliverables. Coordinate with cross-functional teams to ensure project milestones are met and deliverables are achieved.

• Work closely with business stakeholders to elicit and document requirements, ensuring clear understanding and alignment between business needs and IT solutions.

• Identify opportunities for process improvement and provide recommendations to enhance efficiency and effectiveness. Analyze existing workflows and systems and propose innovative solutions to streamline operations.

• Create comprehensive documentation, including functional specifications, user guides, and training materials. Ensure documentation is up-to-date and easily accessible to stakeholders.

• Work closely with Business Services Analyst on the following:

  • Map current work and document end-to-end business rules.

  • Inventory source systems and record data sources that support the process.

  • Identify internal GM sources for manifests, orders, delivery records, packages or Zuora, payments, and OVI claims.

  • Archive deliverables, parameters, and supporting process documentation for transition use.

  • Prioritize work items and support backlog management for insourcing activities.

  • Data Integration: Combine all data streams into a central Power BI environment

  • Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.

  • Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary.

Your Skills & Abilities (Required Qualifications)

• 5+ Years in Data Analytics / Data Science or related field

• Bachelor’s degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related field

• Data Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures.

• Background in Databricks, SQL, Python, Power BI, is a plus

• Reporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plus

• Statistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plus

• Strong requirements gathering and process documentation skills

• Ability to analyze source systems, data dependencies, and business rules

• Strong organizational skills for knowledge capture and documentation control

• Good communication skills for working with business and technical teams

• Ability to convert operational knowledge into structured requirements

• Experience in product ownership, operations leadership, program transition, or process governance

• Experience working with reporting, compliance, or data-driven business processes

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written

• Proven proficiency in analytical tools such as PBI, Power Automate and KNIME

What Will Give You A Competitive Edge (Preferred Qualifications)

• Familiarity with US and Canada business operations is preferred

• Strong business process ownership and decision-making capability

• Experience in stakeholder management and cross-functional coordination

• Ability to translate business requirements into delivery priorities

• Strong issue resolution, governance, and escalation management skills

• Working knowledge of reporting operations, control points, and transition management

• Ability to think critically, solve problems, make decisions and build trust across the organization

• Ability to guide team on multiple tasks and deliver results with aggressive timelines

• Good organizational and time management skills

• Ability to work independently and manage multiple projects simultaneously, while meeting deadlines.

• Highly proficient in Microsoft Office applications and requirements documentation tools

• Demonstrate self-motivation and the ability to grasp concepts quickly

• Embrace data driven & customer insights to inform plans, launches, and iterations

• Highly proficient in oral and written communication skills 

• Background on emerging technological advancements such as AI

• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

• Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

• Desire to work in a complex and evolving environment and to bring an innovation mindset

• Comfort working in a fast-paced start-up technology environment is essential

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.