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Assistant Manager, MobileService+ Operations

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202614313

설명

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer.

The Role

The MobileService+ Operations team is responsible for keeping the program running effectively as volume grows. This role drives day-to-day operational execution, dealer support, reporting, and cross-functional follow-through to improve program performance and maintain a strong dealer experience. The ideal candidate is organized, action-oriented, and comfortable managing multiple priorities in a fast-moving environment.

What You’ll Do

  • Manage core MobileService+ operational workflows and recurring activities required to keep the program running effectively.

  • Serve as a day-to-day point of contact for dealer and field support needs, including issue resolution, follow-up, and escalation management.

  • Manage dealer-facing communications, including enrollment, training, launch-readiness, vehicle delivery, and follow-up messaging.

  • Monitor shared support channels, respond to routine questions, and route unresolved issues to the right internal owners.

  • Maintain recurring operational reporting, including enrollment updates, status tracking, activation summaries, and other program support reporting.

  • Support activation and related program workflows tied to dealer onboarding and operational readiness.

  • Partner with operations, field teams, systems, finance, and vendor contacts to resolve dealer issues and keep execution on track.

  • Support dealer sustainment by documenting follow-ups, recapping meetings, reinforcing next steps, and helping scale best practices across the dealer network.

  • Manage the Mobile Service upfit production process and associated follow-through needed to support launch execution.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in business or related field.
  • 5+ years' experience in dealer operations, customer care, automotive service operations, or a related operational environment.

  • Strong Excel and data-handling skills, with the ability to work independently in a fast-moving operational environment.

  • Strong written and verbal communication skills, with the ability to work effectively across dealers, field partners, and internal stakeholders.

  • Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow-up actions at the same time.

  • Experience with reporting, dashboards, or operational data tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Experience supporting large-scale dealer or field operations programs.

  • Experience identifying process gaps and improving operational workflows in a growing program environment.

  • Familiarity with GM systems, reporting tools, and dealer support processes.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.