설명
Your responsibilities will include:
- Being onsite daily to support users in the NYC office as needed with their technology needs
- Monitor service delivery and IT health of the environment
- Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
- Frequent contact with other teams outside your normal work group
- Holds yourself and others accountable for demonstrating GMs values and cultural behaviors
Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations.
Job Details:
- Support Windows and Mac desktops and laptops for various onsite and remote users
- Support local Video Conference systems
- Support basic WiFi and Network issues for users
- Support file shares for local users
- Onsite support up to 5 days a week.
Specific Areas of Responsibility
- Onsite and remote support for Windows and Mac systems
- Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
- Support local video conference systems and help run meetings as requested
- Experience working with enterprise support tools like Ansible, Chef, Intune and JAMF
- Occasional (2-4 times a year) travel to other sites may be required as needed.
- Support local executives when they are onsite.
Education/Experience:
- At least 5 years of increasingly complex technical IT Support/Trouble Shooting across Mac and Windows, video conference and basic networking issues
- High level of analytical ability where problems are unusual or difficult
- High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
- Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
- Knowledge and understanding of Corporate/unit policies and procedures
- Demonstrated technical and professional skills in job-related area
- Knowledge of computer software and hardware in an enterprise environment
- Related professional certifications or related education
Preferred Additional Experience:
- Experience with Mac support (laptops, tablets and cell phones)
- Experience with Windows hardware platform (Desktop, laptop, thin clients and tablets)
- Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
- Ability to troubleshoot common WiFi and network issues
- Inventory management experience including managing hardware inventory, audits, and ordering new hardware
- Experience supporting executives and other VIP users
- Experience working with ticket and project tracking tools like ServiceNow and Jira
Competencies/Skills:
• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and leaders and customers to solve problems and resolve issues • Demonstrates initiative by reaching beyond work assigned to improve output and/or help others • Proven ability in project management skills and ability to teach others • Demonstrated ability to manage multiple and significantly complex projects and assignments with high level of autonomy and accountability for results.
다양성 정보
General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.
공평한 취업 기회 선언 (미국)
General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다.
숙소 (미국 및 캐나다)
General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.