Descripción

Your responsibilities will include:

Being onsite daily to support users in the NYC office as needed with their technology needs
Monitor service delivery and IT health of the environment
Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
Frequent contact with other teams outside your normal work group
Holds yourself and others accountable for demonstrating GMs values and cultural behaviors

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations.

Job Details:

Support Windows and Mac desktops and laptops for various onsite and remote users
Support local Video Conference systems
Support basic WiFi and Network issues for users
Support file shares for local users
Onsite support up to 5 days a week.

Specific Areas of Responsibility

Onsite and remote support for Windows and Mac systems
Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
Support local video conference systems and help run meetings as requested
Experience working with enterprise support tools like Ansible, Chef, Intune and JAMF
Occasional (2-4 times a year) travel to other sites may be required as needed.
Support local executives when they are onsite.

Education/Experience:

At least 5 years of increasingly complex technical IT Support/Trouble Shooting across Mac and Windows, video conference and basic networking issues
High level of analytical ability where problems are unusual or difficult
High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
Knowledge and understanding of Corporate/unit policies and procedures
Demonstrated technical and professional skills in job-related area
Knowledge of computer software and hardware in an enterprise environment
Related professional certifications or related education

Preferred Additional Experience:

Experience with Mac support (laptops, tablets and cell phones)
Experience with Windows hardware platform (Desktop, laptop, thin clients and tablets)
Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
Ability to troubleshoot common WiFi and network issues
Inventory management experience including managing hardware inventory, audits, and ordering new hardware
Experience supporting executives and other VIP users
Experience working with ticket and project tracking tools like ServiceNow and Jira

Competencies/Skills:

• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and leaders and customers to solve problems and resolve issues • Demonstrates initiative by reaching beyond work assigned to improve output and/or help others • Proven ability in project management skills and ability to teach others • Demonstrated ability to manage multiple and significantly complex projects and assignments with high level of autonomy and accountability for results.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.