描述
Your responsibilities will include:
- Being onsite daily to support users in the NYC office as needed with their technology needs
- Monitor service delivery and IT health of the environment
- Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
- Frequent contact with other teams outside your normal work group
- Holds yourself and others accountable for demonstrating GMs values and cultural behaviors
Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations.
Job Details:
- Support Windows and Mac desktops and laptops for various onsite and remote users
- Support local Video Conference systems
- Support basic WiFi and Network issues for users
- Support file shares for local users
- Onsite support up to 5 days a week.
Specific Areas of Responsibility
- Onsite and remote support for Windows and Mac systems
- Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
- Support local video conference systems and help run meetings as requested
- Experience working with enterprise support tools like Ansible, Chef, Intune and JAMF
- Occasional (2-4 times a year) travel to other sites may be required as needed.
- Support local executives when they are onsite.
Education/Experience:
- At least 5 years of increasingly complex technical IT Support/Trouble Shooting across Mac and Windows, video conference and basic networking issues
- High level of analytical ability where problems are unusual or difficult
- High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
- Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
- Knowledge and understanding of Corporate/unit policies and procedures
- Demonstrated technical and professional skills in job-related area
- Knowledge of computer software and hardware in an enterprise environment
- Related professional certifications or related education
Preferred Additional Experience:
- Experience with Mac support (laptops, tablets and cell phones)
- Experience with Windows hardware platform (Desktop, laptop, thin clients and tablets)
- Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
- Ability to troubleshoot common WiFi and network issues
- Inventory management experience including managing hardware inventory, audits, and ordering new hardware
- Experience supporting executives and other VIP users
- Experience working with ticket and project tracking tools like ServiceNow and Jira
Competencies/Skills:
• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and leaders and customers to solve problems and resolve issues • Demonstrates initiative by reaching beyond work assigned to improve output and/or help others • Proven ability in project management skills and ability to teach others • Demonstrated ability to manage multiple and significantly complex projects and assignments with high level of autonomy and accountability for results.
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.