설명
This will be remote/WFH until the Seattle office opens in January 2026. Onsite support will be increasingly required as the open date arrives. Then it will require onsite support up to 5 days a week after the open date.
The Role:
Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.
- Being a subject matter expert for local IT systems
- Monitor service delivery and health of the environment
- Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
- Frequent contact with others outside the work group
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
What You'll Do:
- Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams
- Support local video conference systems including upgrades, installs and troubleshooting.
- Support local network issues including WiFi and LAN issues.
- Work with remote senior teams to find solutions, upgrade equipment or other IT collaborations as needed
- Support the opening of the new Seattle office including validating all IT solutions are functional for users.
- Onsite support up to 5 days a week once the office is opened fully.
Specific Areas of Responsibility
- Ubuntu, Windows and Mac support including troubleshooting existing systems and deploying new systems that meet specific hardware requirements as requested.
- Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
- Remote support for users who may not be onsite
- Partner with other IT teams to find solutions for Ubuntu, Mac and Windows systems as the need emerges within the local teams.
- Support local video conference systems
- Support basic network (WiFi and LAN) needs of the users.
- Coordination with other remote IT teams and vendors as required to implement local IT solutions.
What You'll Need:
- At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows
- Experience supporting enterprise video conference solutions.
- Experience troubleshooting and supporting end-user networks (WiFi and LAN) across a variety of devices.
- High level of analytical ability where problems are unusual or difficult
- High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
- Ability to troubleshoot enterprise collaboration software such as Slack, Google Workspace and Microsoft 365 applications.
- Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
- Knowledge and understanding of Corporate/unit policies and procedures
- Demonstrated technical and professional skills in job-related area
- Knowledge of computer software and hardware in an enterprise environment
- Related professional certifications or related education
Preferred Additional Experience:
- Experience with Ubuntu support for 24.04 and newer versions
- Experience with Mac configurations and automations for deployments and ongoing support
- Experience with Windows hardware platform across various types of laptops and desktops.
- Experience supporting iOS and Android phones and tablets.
- Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
- Ability to troubleshoot common WiFi and network issues
- Inventory management experience including managing hardware inventory audits
- Experience supporting executives and other VIP users
- Experience working with ticket and project tracking tools like ServiceNow and Jira
다양성 정보
General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.
공평한 취업 기회 선언 (미국)
General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다.
숙소 (미국 및 캐나다)
General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.