描述
This will be remote/WFH until the Seattle office opens in January 2026. Onsite support will be increasingly required as the open date arrives. Then it will require onsite support up to 5 days a week after the open date.
The Role:
Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.
- Being a subject matter expert for local IT systems
- Monitor service delivery and health of the environment
- Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
- Frequent contact with others outside the work group
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
What You'll Do:
- Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams
- Support local video conference systems including upgrades, installs and troubleshooting.
- Support local network issues including WiFi and LAN issues.
- Work with remote senior teams to find solutions, upgrade equipment or other IT collaborations as needed
- Support the opening of the new Seattle office including validating all IT solutions are functional for users.
- Onsite support up to 5 days a week once the office is opened fully.
Specific Areas of Responsibility
- Ubuntu, Windows and Mac support including troubleshooting existing systems and deploying new systems that meet specific hardware requirements as requested.
- Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
- Remote support for users who may not be onsite
- Partner with other IT teams to find solutions for Ubuntu, Mac and Windows systems as the need emerges within the local teams.
- Support local video conference systems
- Support basic network (WiFi and LAN) needs of the users.
- Coordination with other remote IT teams and vendors as required to implement local IT solutions.
What You'll Need:
- At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows
- Experience supporting enterprise video conference solutions.
- Experience troubleshooting and supporting end-user networks (WiFi and LAN) across a variety of devices.
- High level of analytical ability where problems are unusual or difficult
- High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
- Ability to troubleshoot enterprise collaboration software such as Slack, Google Workspace and Microsoft 365 applications.
- Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
- Knowledge and understanding of Corporate/unit policies and procedures
- Demonstrated technical and professional skills in job-related area
- Knowledge of computer software and hardware in an enterprise environment
- Related professional certifications or related education
Preferred Additional Experience:
- Experience with Ubuntu support for 24.04 and newer versions
- Experience with Mac configurations and automations for deployments and ongoing support
- Experience with Windows hardware platform across various types of laptops and desktops.
- Experience supporting iOS and Android phones and tablets.
- Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
- Ability to troubleshoot common WiFi and network issues
- Inventory management experience including managing hardware inventory audits
- Experience supporting executives and other VIP users
- Experience working with ticket and project tracking tools like ServiceNow and Jira
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.