Descripción

This will be remote/WFH until the Seattle office opens in January 2026. Onsite support will be increasingly required as the open date arrives. Then it will require onsite support up to 5 days a week after the open date.

The Role:

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.

Being a subject matter expert for local IT systems
Monitor service delivery and health of the environment
Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
Frequent contact with others outside the work group
Holds themselves and others accountable for demonstrating GMs values and cultural behaviors

What You'll Do:

Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams
Support local video conference systems including upgrades, installs and troubleshooting.
Support local network issues including WiFi and LAN issues.
Work with remote senior teams to find solutions, upgrade equipment or other IT collaborations as needed
Support the opening of the new Seattle office including validating all IT solutions are functional for users.
Onsite support up to 5 days a week once the office is opened fully.

Specific Areas of Responsibility

Ubuntu, Windows and Mac support including troubleshooting existing systems and deploying new systems that meet specific hardware requirements as requested.
Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
Remote support for users who may not be onsite
Partner with other IT teams to find solutions for Ubuntu, Mac and Windows systems as the need emerges within the local teams.
Support local video conference systems
Support basic network (WiFi and LAN) needs of the users.
Coordination with other remote IT teams and vendors as required to implement local IT solutions.

What You'll Need:

At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows
Experience supporting enterprise video conference solutions.
Experience troubleshooting and supporting end-user networks (WiFi and LAN) across a variety of devices.
High level of analytical ability where problems are unusual or difficult
High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
Ability to troubleshoot enterprise collaboration software such as Slack, Google Workspace and Microsoft 365 applications.
Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
Knowledge and understanding of Corporate/unit policies and procedures
Demonstrated technical and professional skills in job-related area
Knowledge of computer software and hardware in an enterprise environment
Related professional certifications or related education

Preferred Additional Experience:

Experience with Ubuntu support for 24.04 and newer versions
Experience with Mac configurations and automations for deployments and ongoing support
Experience with Windows hardware platform across various types of laptops and desktops.
Experience supporting iOS and Android phones and tablets.
Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
Ability to troubleshoot common WiFi and network issues
Inventory management experience including managing hardware inventory audits
Experience supporting executives and other VIP users
Experience working with ticket and project tracking tools like ServiceNow and Jira

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.