설명
POSITION’S MISSION:
- Elaborate, develop, and implement strategies and tactical plans to identify and increase the After-Sales business, with focus on Parts (GM Genuine Parts and ACDelco) and Accessories, improve customer retention, market penetration (wholesale), and customer satisfaction, while always looking for better profitability for GM and the Dealer Network.
- Incentive, coordinate and follow-up on innovative ideas/projects/changes to improve Aftersales businesses.
KEY JOB RESPONSIBILITIES:
- Lead a diverse group of people focused on commercial relationship with dealer network.
- Design and execute the restructuring plan of the Dealer Network, with the regional office, Dealer equalization, Parts Distributors, and Automotive Centers, according to the potential market in the region.
- Connect to all involved players to assure main goals achievement (Regional Offices, SCWL, Product, Accessories, Finance, and other teams).
- Responsible for negotiations and achievement of Parts and Accessories objectives, focusing on GM and Network profitability.
- Provide leadership and support in the implementation of Service projects and initiatives, Automotive Centers, Parts Wholesalers, Digital Sales (e-Commerce), and New Channels.
- Support the aftersales communication plan in the dealership network, with the participation of COPVs, GNPVs & GROs.
- Analyze Dealer Network financial situation and develop strategies to leverage dealership sales/profit in the aftersales area.
- Monitor parts and accessories inventory in the dealers & distributors and develop divisional actions to maintain the Day Supply according to targets.
- Develop and implement divisional action plans to increase sell-out sales, IRC (customer retention index), and NPs.
- Monitor and support the Franchise Meeting of dealerships and Distributors of the Division.
- Drive Sales and Aftersales objective attainment for the zone
Encourage and support engagement efforts - Drive communication that supports the Business's market plans
- Mentor, manage and grow talent
- Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability
- Ensure accurate utilization of empowerment tools
am/customers to attain business goals - Performs other duties as assigned
SKILLS AND EXPERIENCE:
- Commercial experience
- Great leadership skills
- Positive and proactive attitude
- Teamwork
- Proficiency in English (B2 minimum, C1/C2 preferrable)
- Graduation on business, finance or engineering is desirable, not a limitation.
- Previous automotive business knowledge
- Availability for traveling.
KEY COMPETENCIES:
- Results-oriented
- Customer focus
- Leadership
- Innovation
- Self-management
- Learning on the fly
- Strategic thinking
- Creativity
- Resilience and adaptability
다양성 정보
General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.
공평한 취업 기회 선언 (미국)
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숙소 (미국 및 캐나다)
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