설명
Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.
The Role:
Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand.
What You'll Do
- Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards.
- Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity.
- Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management.
- Take full ownership of Zone revenue, customer retention, and overall customer experience.
- Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed.
- Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability.
- Oversee execution of business plans and implement countermeasures to address challenges and promote innovation.
- Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation
- Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques
Your Skills & Abilities (Required Qualifications)
- Bachelor’s Degree or equivalent professional experience.
- 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
- 3+ years of experience leading, coaching, and developing a team preferred.
- Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
- Ability to travel up to 50%.
- Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
What Can Give You a Competitive Edge (Preferred Qualifications)
- Excellent oral and written communication skills, with the ability to inform and persuade effectively.
- Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
- Effectively Inspires & Motivates Others to Achieve High Performance
- Successfully builds and maintains strong internal/external relationships
- Successfully Drives for Results & Drives Change Management
- Effectively demonstrates Informative and Persuasive communication skills
- Effectively works autonomously with strong Time Management & Prioritization Skills
- Effective With Timely Problem Solving
- Consistently Demonstrates Innovation and Creativity
- Consistently Demonstrates Initiative & Adaptability
- Strong Customer Orientation
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
• The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
본 직무는 원격 근무로 분류되지만, 최종 합격자는 지정된 지역 내 특정 도시에 거주하거나 거주지로 이전할 의사가 있어야 합니다. 합격자는 채용 제안 시 제시된 기한 내에 지정된 도시로 이전하거나 이미 거주하고 있어야 합니다.
선발된 지원자는 이 직무를 위해 50% 이상의 잦은 출장을 다녀야 합니다.
Relocation 지원 혜택은 회사 정책에 따라 자격이 되는 지원자에게 제공됩니다.
다양성 정보
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공평한 취업 기회 선언 (미국)
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숙소 (미국 및 캐나다)
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