Chevrolet Zone Manager Parts and Service - Sacramento/Seattle

Descripción

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

The Role:  

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand. 

What You'll Do  

• Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards. 
• Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity. 
• Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management. 
• Take full ownership of Zone revenue, customer retention, and overall customer experience. 
• Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed. 
• Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability. 
• Oversee execution of business plans and implement countermeasures to address challenges and promote innovation. 
• Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation 
• Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques 

Your Skills & Abilities (Required Qualifications)   

• Bachelor’s Degree or equivalent professional experience. 
• 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. 
• 3+ years of experience leading, coaching, and developing a team preferred.   
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.   
• Ability to travel up to 50%.  
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. 

What Can Give You a Competitive Edge (Preferred Qualifications)   

• Excellent oral and written communication skills, with the ability to inform and persuade effectively. 
• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. 
• Effectively Inspires & Motivates Others to Achieve High Performance  
• Successfully builds and maintains strong internal/external relationships  
• Successfully Drives for Results & Drives Change Management  
• Effectively demonstrates Informative and Persuasive communication skills  
• Effectively works autonomously with strong Time Management & Prioritization Skills  
• Effective With Timely Problem Solving   
• Consistently Demonstrates Innovation and Creativity   
• Consistently Demonstrates Initiative & Adaptability   
• Strong Customer Orientation 

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
       • The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
       • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
       • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se considera remoto; sin embargo, el candidato seleccionado deberá residir en una ciudad aprobada dentro del territorio asignado o estar dispuesto a mudarse. El candidato deberá mudarse o residir ya en la ciudad aprobada antes del plazo indicado en la oferta.

El candidato seleccionado deberá viajar al menos un 50 % del tiempo o más de forma frecuente.

Los beneficios de reubicación están disponibles para los candidatos que califican según la política de la empresa.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.