描述
Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.
The Role:
Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand.
What You'll Do
- Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards.
- Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity.
- Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management.
- Take full ownership of Zone revenue, customer retention, and overall customer experience.
- Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed.
- Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability.
- Oversee execution of business plans and implement countermeasures to address challenges and promote innovation.
- Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation
- Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques
Your Skills & Abilities (Required Qualifications)
- Bachelor’s Degree or equivalent professional experience.
- 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
- 3+ years of experience leading, coaching, and developing a team preferred.
- Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
- Ability to travel up to 50%.
- Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
What Can Give You a Competitive Edge (Preferred Qualifications)
- Excellent oral and written communication skills, with the ability to inform and persuade effectively.
- Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
- Effectively Inspires & Motivates Others to Achieve High Performance
- Successfully builds and maintains strong internal/external relationships
- Successfully Drives for Results & Drives Change Management
- Effectively demonstrates Informative and Persuasive communication skills
- Effectively works autonomously with strong Time Management & Prioritization Skills
- Effective With Timely Problem Solving
- Consistently Demonstrates Innovation and Creativity
- Consistently Demonstrates Initiative & Adaptability
- Strong Customer Orientation
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
• The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
此职位为远程办公；但是，入选候选人必须居住在指定区域内的指定城市，或愿意搬迁至该城市。候选人需在录用通知中规定的期限内搬迁至指定城市或已在该城市居住。
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.