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SSM Global Ops COE – Reporting Analyst

  • Localização
    • Taguig City, National Capital Region
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202619247

Descrição

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to GM Philippines office when there are meaningful engagements such as trainings, townhalls and executive visits

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Buick and GMC are global brands for General Motors and strive to provide our customers with world-class product and experience.  As part of this organization, we are looking for someone to support our North American Sales Operations Team with various projects including the development, creation, implementation, and maintenance of tools that will allow us to grow market share.  This could include, but not limited to, sales tracking reports, scorecards, contest ranking and reporting, key metric tracking, etc.  Our goal is to provide our team with the tools necessary to excel in their performance. 

What You’ll Do

  • Provide world-class support for the GM Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions. 

  • Support communication to our business users 

  • Develop and present training materials to a global audience. 

  • Develop standardized reporting tools and dashboards to enhance customer experience 

  • Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing as well as create comprehensive test plans. 

  • Provide clear status in reporting during UAT for responsibility, escalation, and execution. 

  • Prepare validation evidence of test status through screen shots and test case progression.  

  • Update and maintain operations process, desk procedures and other documentation.  

  • Collaborate globally and cross-functionally with various partners across different business functions to understand business processes. 

Your Skills & Abilities (Required Qualifications)

  • A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field 

  • 3+ years of relevant work experience in process transformation/developing reports and dashboards/ consulting.

  • Working level knowledge of Power BI, Power Automate, Databricks and KNIME.  

  • Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements 

  • Detail oriented, with strong business acumen 

  • Experience with Agile / Scrum framework is preferable. Experience in managing end-to-end test cycles is preferable. 

  • Experience in developing training manuals and conducting training is preferable. 

  • Affinity with technology and/or familiarity with analytics tools and techniques 

  • Highly motivated and willing to learn and take on new challenges 

  • Highly proficient in Microsoft Office applications.

  • Excellent written and verbal communication skills

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience with Google Workspace is a plus.

  • Familiarity with SQL and Python programming languages.

  • Familiarity with AI tools and platforms.

IMPORTANT: Must be willing to work on the NIGHT SHIFT, 8pm to 5am PH time, with flexibility to adjust shifts when required.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.