SSM Global Ops COE – Reporting Analyst

Descripción

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to GM Philippines office when there are meaningful engagements such as trainings, townhalls and executive visits

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Buick and GMC are global brands for General Motors and strive to provide our customers with world-class product and experience.  As part of this organization, we are looking for someone to support our North American Sales Operations Team with various projects including the development, creation, implementation, and maintenance of tools that will allow us to grow market share.  This could include, but not limited to, sales tracking reports, scorecards, contest ranking and reporting, key metric tracking, etc.  Our goal is to provide our team with the tools necessary to excel in their performance. 

What You’ll Do

• Provide world-class support for the GM Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions. 

• Support communication to our business users 

• Develop and present training materials to a global audience. 

• Develop standardized reporting tools and dashboards to enhance customer experience 

• Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing as well as create comprehensive test plans. 

• Provide clear status in reporting during UAT for responsibility, escalation, and execution. 

• Prepare validation evidence of test status through screen shots and test case progression.  

• Update and maintain operations process, desk procedures and other documentation.  

• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes. 

Your Skills & Abilities (Required Qualifications)

• A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field 

• 3+ years of relevant work experience in process transformation/developing reports and dashboards/ consulting.

• Working level knowledge of Power BI, Power Automate, Databricks and KNIME.  

• Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements 

• Detail oriented, with strong business acumen 

• Experience with Agile / Scrum framework is preferable. Experience in managing end-to-end test cycles is preferable. 

• Experience in developing training manuals and conducting training is preferable. 

• Affinity with technology and/or familiarity with analytics tools and techniques 

• Highly motivated and willing to learn and take on new challenges 

• Highly proficient in Microsoft Office applications.

• Excellent written and verbal communication skills

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience with Google Workspace is a plus.

• Familiarity with SQL and Python programming languages.

• Familiarity with AI tools and platforms.

IMPORTANT: Must be willing to work on the NIGHT SHIFT, 8pm to 5am PH time, with flexibility to adjust shifts when required.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.