Analyst, Demand Forecasting - Control Tower

Descrição

The Role

General Motors Customer Care & Aftersales (CCA) is seeking an experienced and analytical Demand Forecasting Analyst to support its Control Tower operation, providing centralized monitoring, rapid assessment, and forecast decision-making for critical, high-visibility service parts. This role will identify emerging demand, supply, inventory, quality, and operational risks; prioritize issues based on business and customer impact; and coordinate timely cross-functional actions through resolution.

This role serves as a key link between forecasting, inventory planning, supplier management, logistics, and operations. The successful candidate will translate customer demand signals, supply chain challenges, and business risks into actionable forecast decisions that support customer service, inventory health, and supply continuity.

Success in this role requires strong business judgment, the ability to make decisions in ambiguous situations, and a sense of urgency when managing issues that require immediate action. The individual will serve as a forecasting advocate across the organization, communicating impacts, recommendations, and required actions while building alignment among cross-functional stakeholders.

What You’ll Do   

• Own forecasting decisions for critical service parts and emerging issues impacted by supply chain risks, changing demand patterns, and operational challenges.
• Translate customer demand signals, inventory conditions, supplier constraints, and business risks into actionable forecast strategies.

• Monitor critical service parts and emerging exceptions, assess potential business and customer impact, and prioritize issues requiring immediate action.

• Coordinate immediate cross-functional recovery actions, partnering with inventory planning, supplier management, logistics, purchasing, operations, engineering, and other business teams to develop effective solutions.

• Communicate findings, business impacts, recommendations, and next steps to stakeholders and leadership; escalate unresolved risks; and follow up on issues through resolution.
• Act as the central forecasting point of contact for critical part disruptions, maintaining visibility of forecast decisions, business impacts, required actions, accountable owners, and issue status through resolution.

• Serve as the forecasting advocate in cross-functional meetings and business reviews.
• Investigate forecast variances, demand shifts, and emerging trends to identify root causes and corrective actions.
• Drive continuous improvement through innovative thinking, challenging existing processes, and developing tailored solutions for complex business problems.

Your Skills & Abilities (Required Qualifications)    

• Bachelor's Degree in Supply Chain Management, Business, Engineering, Economics, Statistics, Data Analytics, Information Systems, or a related field, or equivalent combination of education and relevant work experience.
• 5+ years of experience in demand forecasting, demand planning, supply planning, inventory planning, inventory management, materials management, production planning, operations planning, Sales & Operations Planning (S&OP), purchasing, procurement, logistics, supplier management, supply chain analytics, business analytics, customer fulfillment, or similar analytical supply chain roles.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated ability to work independently and manage complex business issues.
• Experience leading and influencing teams while collaborating across multiple functions.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working with large datasets and analytical tools (Python, SQL, Google Workspace, etc.).
• Service-parts, aftermarket, inventory-risk, backorder, or supply-constraint experience.
• Maestro, Kinaxis, SAP IBP, Blue Yonder, or similar forecasting/planning platforms
• Power BI, Tableau, Spotfire business visualization tools creation / management
• Tidal, KNIME, or equivalent Extract Transform Load (ETL) workflow automation tool.
  

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.

Esta posição não é elegível para benefícios de relocação. Quaisquer custos de relocação serão de responsabilidade do candidato selecionado.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.