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Analyst, Demand Forecasting - Control Tower

  • Emplacement
    • Warren, Michigan
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202622699

Description

The Role

General Motors Customer Care & Aftersales (CCA) is seeking an experienced and analytical Demand Forecasting Analyst to support its Control Tower operation, providing centralized monitoring, rapid assessment, and forecast decision-making for critical, high-visibility service parts. This role will identify emerging demand, supply, inventory, quality, and operational risks; prioritize issues based on business and customer impact; and coordinate timely cross-functional actions through resolution.


This role serves as a key link between forecasting, inventory planning, supplier management, logistics, and operations. The successful candidate will translate customer demand signals, supply chain challenges, and business risks into actionable forecast decisions that support customer service, inventory health, and supply continuity.

Success in this role requires strong business judgment, the ability to make decisions in ambiguous situations, and a sense of urgency when managing issues that require immediate action. The individual will serve as a forecasting advocate across the organization, communicating impacts, recommendations, and required actions while building alignment among cross-functional stakeholders.

What You’ll Do   

  • Own forecasting decisions for critical service parts and emerging issues impacted by supply chain risks, changing demand patterns, and operational challenges.
  • Translate customer demand signals, inventory conditions, supplier constraints, and business risks into actionable forecast strategies.
  • Monitor critical service parts and emerging exceptions, assess potential business and customer impact, and prioritize issues requiring immediate action.
  • Coordinate immediate cross-functional recovery actions, partnering with inventory planning, supplier management, logistics, purchasing, operations, engineering, and other business teams to develop effective solutions.
  • Communicate findings, business impacts, recommendations, and next steps to stakeholders and leadership; escalate unresolved risks; and follow up on issues through resolution.
  • Act as the central forecasting point of contact for critical part disruptions, maintaining visibility of forecast decisions, business impacts, required actions, accountable owners, and issue status through resolution.
  • Serve as the forecasting advocate in cross-functional meetings and business reviews.
  • Investigate forecast variances, demand shifts, and emerging trends to identify root causes and corrective actions.
  • Drive continuous improvement through innovative thinking, challenging existing processes, and developing tailored solutions for complex business problems.

Your Skills & Abilities (Required Qualifications)    

  • Bachelor's Degree in Supply Chain Management, Business, Engineering, Economics, Statistics, Data Analytics, Information Systems, or a related field, or equivalent combination of education and relevant work experience.
  • 5+ years of experience in demand forecasting, demand planning, supply planning, inventory planning, inventory management, materials management, production planning, operations planning, Sales & Operations Planning (S&OP), purchasing, procurement, logistics, supplier management, supply chain analytics, business analytics, customer fulfillment, or similar analytical supply chain roles.
  • Strong analytical, problem-solving, and decision-making skills.
  • Demonstrated ability to work independently and manage complex business issues.
  • Experience leading and influencing teams while collaborating across multiple functions.

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Experience working with large datasets and analytical tools (Python, SQL, Google Workspace, etc.).
  • Service-parts, aftermarket, inventory-risk, backorder, or supply-constraint experience.
  • Maestro, Kinaxis, SAP IBP, Blue Yonder, or similar forecasting/planning platforms
  • Power BI, Tableau, Spotfire business visualization tools creation / management
  • Tidal, KNIME, or equivalent Extract Transform Load (ETL) workflow automation tool.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu. 

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.