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GM Fleet Account Executive - Service SCR (Houston, TX)

  • [Location]
    • Remote
  • 职位类型 Full time
  • 发表
  • Job Requisition JR-202616357

描述

The GM Fleet Service team is a group of highly skilled professionals with deep expertise in customer relationships, product issue resolution, and sales support. This team includes both field and central office employees who are focused on meeting the service needs of high-volume fleet customers and minimizing vehicle downtime to maximize the value of GM vehicles in our customers’ fleets.

The Role

As an Account Executive – Service, you are the primary GM service support contact for assigned high-volume fleet customers. You will partner closely with GM Fleet sales teams to remove service-related roadblocks that could impact customer satisfaction and future sales.

This is a territory based role. The Account Executive must be located in Houston, TX.

What You’ll Do (Responsibilities)

  • Build and maintain positive, productive business relationships with assigned fleet accounts.

  • Provide prompt, proactive service support to minimize customer vehicle downtime.

  • Establish strong working relationships with internal and external partners, including retail dealers and fleet decision-makers.

  • Conduct frequent joint customer calls with the Account Executive – Sales and Commercial District Sales Managers.

  • Support local field sales activities, customer meetings, and industry trade shows as needed.

  • Serve as a key interface between retail dealerships and fleet customers to resolve service concerns.

  • Establish and administer GM Warranty In-Shop agreements with key accounts, including management of associated warranty expense.

  • Provide dealership service readiness feedback and support Techline products at GM dealerships and other authorized facilities, including select GM Fleet accounts.

  • Partner closely with GM District Managers – Parts & Service to review vehicles in repurchase jeopardy and seek creative solutions to avoid buy-backs.

  • Provide third-level, on-site support to resolve complex automotive technical and Techline issues.

  • Hold yourself and others accountable for demonstrating GM’s values and cultural behaviors in all interactions.

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree or equivalent relevant experience.

  • 5+ years of B2B sales and/or account management experience.

  • Demonstrated ability to build strong relationships and influence business partners at multiple levels.

  • Strong organization and planning skills with the ability to manage multiple, sometimes conflicting priorities.

  • Excellent oral and written communication skills, including the ability to tailor messages to different audiences and present information clearly and effectively.

  • Proven ability to thrive in a fast-paced, innovative, and rapidly evolving environment; comfortable operating with ambiguity.

  • Proficient in Microsoft Word, Excel, and PowerPoint.

  • Ability to travel 50%–75% within the assigned region.

#LI-LK1
 

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

此职位为远程办公；但是，入选候选人必须居住在指定区域内的指定城市，或愿意搬迁至该城市。候选人需在录用通知中规定的期限内搬迁至指定城市或已在该城市居住。

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.