GM Fleet Account Executive - Service SCR (Houston, TX)

Descripción

The GM Fleet Service team is a group of highly skilled professionals with deep expertise in customer relationships, product issue resolution, and sales support. This team includes both field and central office employees who are focused on meeting the service needs of high-volume fleet customers and minimizing vehicle downtime to maximize the value of GM vehicles in our customers’ fleets.

The Role

As an Account Executive – Service, you are the primary GM service support contact for assigned high-volume fleet customers. You will partner closely with GM Fleet sales teams to remove service-related roadblocks that could impact customer satisfaction and future sales.

This is a territory based role. The Account Executive must be located in Houston, TX.

What You’ll Do (Responsibilities)

• Build and maintain positive, productive business relationships with assigned fleet accounts.

• Provide prompt, proactive service support to minimize customer vehicle downtime.

• Establish strong working relationships with internal and external partners, including retail dealers and fleet decision-makers.

• Conduct frequent joint customer calls with the Account Executive – Sales and Commercial District Sales Managers.

• Support local field sales activities, customer meetings, and industry trade shows as needed.

• Serve as a key interface between retail dealerships and fleet customers to resolve service concerns.

• Establish and administer GM Warranty In-Shop agreements with key accounts, including management of associated warranty expense.

• Provide dealership service readiness feedback and support Techline products at GM dealerships and other authorized facilities, including select GM Fleet accounts.

• Partner closely with GM District Managers – Parts & Service to review vehicles in repurchase jeopardy and seek creative solutions to avoid buy-backs.

• Provide third-level, on-site support to resolve complex automotive technical and Techline issues.

• Hold yourself and others accountable for demonstrating GM’s values and cultural behaviors in all interactions.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree or equivalent relevant experience.

• 5+ years of B2B sales and/or account management experience.

• Demonstrated ability to build strong relationships and influence business partners at multiple levels.

• Strong organization and planning skills with the ability to manage multiple, sometimes conflicting priorities.

• Excellent oral and written communication skills, including the ability to tailor messages to different audiences and present information clearly and effectively.

• Proven ability to thrive in a fast-paced, innovative, and rapidly evolving environment; comfortable operating with ambiguity.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Ability to travel 50%–75% within the assigned region.

#LI-LK1
 

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se considera remoto; sin embargo, el candidato seleccionado deberá residir en una ciudad aprobada dentro del territorio asignado o estar dispuesto a mudarse. El candidato deberá mudarse o residir ya en la ciudad aprobada antes del plazo indicado en la oferta.

El candidato seleccionado deberá viajar al menos un 50 % del tiempo o más de forma frecuente.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.