Quality Logistics and Field Operations Coordinator

Descripción

Job Summary

The Quality and Field Operations Coordinator (Level 6) at General Motors de Mexico will play a crucial role in ensuring the efficient and high-quality execution of field operations through effective coordination and adherence to established business warehousing processes. The Quality Logistics Coordinator is responsible for monitoring, managing, and resolving quality and damage-related issues across the finished vehicle export logistics network. This role acts as the interface between yard/port operations, transportation carriers, manufacturing plants, and internal GM teams to ensure vehicles are transported safely, meet export quality standards, and that claims are managed to maximize collectability. The position reports to the Vehicle Logistics area and is mainly responsible for ensuring that vehicles reach our dealer network with the same quality as they leave the assembly lines.

Job Responsibilities

• Coordinate and monitor various aspects of field operations, ensuring compliance with quality standards and operational procedures.

• Manage and optimize business processes, including inventory control, storage, and distribution of vehicles.

• Conduct vehicle inspections at yards, documenting exceptions and complying with GM and AIAG inspection reporting standards whenever a vehicle transitions between parties.

• Monitor and validate export shipping protections (transit film/wrap guard, full body cover, corrosion protection, brake rotor protection) per GM Global Export Shipping Requirements.

• Coordinate with yard/port managers and transportation business partners to mitigate damages and coordinate repairs; responsible to lead the repair process and the repair supplier at all GM sites providing continuous feedback, solving roadblocks and measure their performance; determine damage responsibility and coordinate repair or total-loss disposition for in-transit damaged units. This includes vandalism and damages that occurs either by the yard/port manager or carries that include Rail, Haulaway and Vessel or Ocean carriers, assuring that all the units are delivered with zero defects during transportation to the final customer.

• Work with suppliers to mitigate repetitive damages and investigate root causes, assuring implementation of action plans to mitigate the condition.

• Support GM Quality (central quality and plant quality) to coordinate that all the quality campaigns inspections that apply for vehicles in Mexico take place and vehicles are shipped according the standard defined and/or required, including inspections and repairs.

• Coordinate the up fitted process performed by the suppliers at the VDCs or any other location designated for this activity.

• Work as a team with CCA department on the supply of parts for vehicles required assuring that all restrictions or roadblocks are removed to successfully get parts on time.

• Provide feedback to VSSM team in regards of the status and vehicles that are not saleable due to a damage or quality campaign as well as work together with them to define priorities.

• This role is accountable for the performances of supplier on GM sites in terms of Quality and Safety during field operations and provide feedback to VSSM team in regards of the status and vehicles that are not saleable due to a damage or quality campaign as well as work together with them to define priorities.

• Collaborate with cross-functional teams to identify and resolve operational bottlenecks and quality issues in a timely manner.

• Prepare and analyze reports on operational performance, identifying areas for improvement and implementing corrective actions, data analysis and decision making.

• Maintain accurate records and documentation related to field operations and yard manager activities.

• Support the implementation of new processes and technologies to enhance operational efficiency and quality.

• Communicate effectively with internal and external stakeholders regarding operational updates and requirements.

• Communicate emerging quality issues and corrective actions to relevant stakeholders.

• Investigation and analysis of accidents / incidents in vehicle yards.

• Coordination with the GM area Facilities for patios repairs / modifications.

• Attention to internal clients to provide status of the detained units.

• Utilize Microsoft Office suite for data analysis, report generation, and presentation preparation.

Requirements

• Minimum 1 year of experience in manufacturing quality, supplier quality, plant quality, or engineering within the automotive industry.

• Bachelor's degree in a relevant field or relevant experience, such as Supply Chain Management, Business Administration, Operations Management, Industrial Engineering, or International Trade.

• Excellent oral and written communication skills in English and Spanish.

• Ability to work cross-functionally with Quality, Finance, Legal, Logistics, Marketing, Communications, Operations, and plant teams.

• Customer-focused mindset with strong attention to detail.

• Excellent organizational and time management skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Effective communication and interpersonal skills.

Required Technical Knowledge

• Knowledge of Lean Manufacturing, Six Sigma, automotive standardization, and continuous improvement.

• Knowledge of quality systems, standardized work, and quality control principles and practices.

• Knowledge of quality criteria, market standards, and applicable regulations to determine whether a vehicle is repairable.

• Strong analytical and problem-solving skills, including troubleshooting, root cause analysis, containment, and corrective action.

• Basic knowledge of statistics.

• Knowledge of Power Platform, AI tools, and Google tools; proficiency in Microsoft Office applications.

• Knowledge of suppliers and transportation processes involving vehicle haulers and rail, where most transportation-related damage occurs.

Desirable Qualifications

• Certification in quality tools such as Green Belt, Red X, or Lean Six Sigma.

• Knowledge of Databricks and SQL is desirable.

• Knowledge of electric vehicle systems, particularly RESS batteries, for preventive maintenance activities is desirable.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy. 

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

GM no proporciona patrocinio relacionado con la inmigración para este puesto. No aplique para este puesto si va a necesitar patrocinio de inmigración de GM ahora o en el futuro.

Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}.

El candidato seleccionado deberá viajar menos del 25 % del tiempo para este puesto.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.