District Manager Parts & Service - Vermont

Descripción

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The territory covers central/southern VT, western NH and upstate NY. Must live in territory or relocate to within a 50-mile radius of Rutland, VT. This job may be eligible for relocation benefits.

The Role 
The District Manager Parts & Service serves as a sales professional and business liaison which serves a territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers.  They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training.

What You'll Do:

• Extreme ownership of District Revenue, Retention & Customer Experience

• Serve as a trusted advisor to dealership leadership

• Responsible for driving revenue growth, achieving Key Performance Indicators (KPIs) and effective execution of all Customer Care & Aftersales (CCA) programs, initiatives and related activities

• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals 

• Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic

• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds

• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of Service Parts Assistance Center (SPAC)/Customer Assistance Center (CAC)/Technical Assistance Center (TAC) cases, Goodwill/Warranty/Policy requests

• KPIs: Sales Reporting Tool (SRT) sales objective, Net Promoter Score (NPS), Retention, Service Training Standards (STS) Training, EV Training & Compliance

Your Skills & Abilities (Required Qualifications)    

• Bachelor’s Degree or Equivalent Experience

• 2+ years of experience leading, guiding and improving dealership Fixed Operations

• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience

• Proficient knowledge of Dealership Service & Parts Operations:

  • Automotive Parts and Service Systems

  • Dealer Operating Report & Fixed Analysis Tools

  • Dealership profit department’s structure and interconnectivity

  • Consultative Selling Skills

• Effective oral and written persuasive and informative communication skills

What Can Give You a Competitive Advantage (Preferred Qualifications)    

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

• Effectively works autonomously with strong Time Management & Prioritization Skills

• Effective With Timely Problem Solving 

• Consistently Demonstrates Innovation and Creativity 

• Consistently Demonstrates Initiative & Adaptability 

• Strong Customer Orientation & Conflict Resolution

Compensation:

• The expected base compensation for this role is ($80,700 - $109,400) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se considera remoto; sin embargo, el candidato seleccionado deberá residir en una ciudad aprobada dentro del territorio asignado o estar dispuesto a mudarse. El candidato deberá mudarse o residir ya en la ciudad aprobada antes del plazo indicado en la oferta.

El candidato seleccionado deberá viajar al menos un 50 % del tiempo o más de forma frecuente.

Este puesto podría ser elegible para beneficios de relocalización.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.