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Design Manager, Vehicle Shopping and Service Experience

  • Emplacement
    • Remote
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202606106

Description

Design Manager, Vehicle Shopping and Service Experience

Human Interface Design Studio

About the Team

GM’s Human Interface Design Studio is hiring a Design Manager to lead and elevate our global web and app experiences.

We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM’s digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world.

This role plays a critical part in defining that future.

What You ’ll Do

This is a hands-on senior leadership role. You will lead a team and stay deeply embedded in the work.

You will define the experience vision for vehicle discovery, shopping, and service. You will work alongside designers to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view.

You will:

  • Set and champion a strong experience direction across web and mobile

  • Personally raise the bar on visual, interaction, and motion craft

  • Lead critique and guide designers through iteration toward simple, intuitive solutions

  • Balance roadmap commitments with forward-looking innovation

  • Partner closely with product and engineering to shape solutions from concept through delivery

  • Translate research and data into clear experience decisions

  • Advocate for quality when speed or complexity creates pressure

  • Drive measurable customer and business impact

Key Characteristics

  • A senior product designer who still loves the work and leads from within it

  • Strong in visual fundamentals, interaction design, and motion, with the ability to execute and elevate complex digital experiences

  • Able to move seamlessly between big-picture experience strategy and pixel-level precision

  • Comfortable navigating ambiguity and bringing clarity to complex systems

  • Experienced shipping meaningful web and mobile products at scale

  • A steady, confident leader who influences through clarity, quality, and strong point of view

What You’ll Do

  • Manage, mentor, and grow a high-performing team of designers

  • Establish and evolve the experience vision for global vehicle commerce

  • Oversee design initiatives across web and mobile platforms

  • Lead design reviews focused on solving real customer problems with clarity and simplicity

  • Drive alignment across product, engineering, and business partners

  • Ensure accessibility and inclusive design practices are built into the work

  • Build scalable design practices that improve consistency and quality

  • Maintain high standards while creating an environment where designers can do their best work

Your Skills & Abilities (Required Qualifications)

  • 10 or more years designing digital products for web and or mobile

  • 5 or more years managing and developing design teams

  • Strong portfolio demonstrating craft, systems thinking, and shipped digital products

  • Proven experience delivering measurable business and customer impact

  • Deep knowledge of UX principles, usability heuristics, and commerce best practices

  • Exceptional eye for layout, hierarchy, typography, and visual coherence

  • Experience building interactive prototypes and incorporating motion

  • Strong storytelling and senior-level presentation skills

  • Ability to navigate complexity and manage multiple priorities

  • Proficiency in Figma and Adobe Creative Suite

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Experience working within complex global brands

  • Background in automotive or large-scale digital ecosystems

  • Experience modernizing legacy systems or scaling digital commerce platforms

Compensation

  • The expected base compensation for this role is: ($134,700-207,600). Actual base compensation within the identified range will vary based on factors relevant to the position.

  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste permet le travail à distance. Cela signifie que le candidat retenu peut être basé n'importe où dans le pays et qu'il n'est pas censé se présenter sur un site de GM, sauf si son supérieur le lui demande.

Ce poste peut donner droit à des indemnités de déménagement.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.