Design Manager, Vehicle Shopping and Service Experience

Descripción

Design Manager, Vehicle Shopping and Service Experience

Human Interface Design Studio

About the Team

GM’s Human Interface Design Studio is hiring a Design Manager to lead and elevate our global web and app experiences.

We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM’s digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world.

This role plays a critical part in defining that future.

What You ’ll Do

This is a hands-on senior leadership role. You will lead a team and stay deeply embedded in the work.

You will define the experience vision for vehicle discovery, shopping, and service. You will work alongside designers to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view.

You will:

• Set and champion a strong experience direction across web and mobile

• Personally raise the bar on visual, interaction, and motion craft

• Lead critique and guide designers through iteration toward simple, intuitive solutions

• Balance roadmap commitments with forward-looking innovation

• Partner closely with product and engineering to shape solutions from concept through delivery

• Translate research and data into clear experience decisions

• Advocate for quality when speed or complexity creates pressure

• Drive measurable customer and business impact

Key Characteristics

• A senior product designer who still loves the work and leads from within it

• Strong in visual fundamentals, interaction design, and motion, with the ability to execute and elevate complex digital experiences

• Able to move seamlessly between big-picture experience strategy and pixel-level precision

• Comfortable navigating ambiguity and bringing clarity to complex systems

• Experienced shipping meaningful web and mobile products at scale

• A steady, confident leader who influences through clarity, quality, and strong point of view

What You’ll Do

• Manage, mentor, and grow a high-performing team of designers

• Establish and evolve the experience vision for global vehicle commerce

• Oversee design initiatives across web and mobile platforms

• Lead design reviews focused on solving real customer problems with clarity and simplicity

• Drive alignment across product, engineering, and business partners

• Ensure accessibility and inclusive design practices are built into the work

• Build scalable design practices that improve consistency and quality

• Maintain high standards while creating an environment where designers can do their best work

Your Skills & Abilities (Required Qualifications)

• 10 or more years designing digital products for web and or mobile

• 5 or more years managing and developing design teams

• Strong portfolio demonstrating craft, systems thinking, and shipped digital products

• Proven experience delivering measurable business and customer impact

• Deep knowledge of UX principles, usability heuristics, and commerce best practices

• Exceptional eye for layout, hierarchy, typography, and visual coherence

• Experience building interactive prototypes and incorporating motion

• Strong storytelling and senior-level presentation skills

• Ability to navigate complexity and manage multiple priorities

• Proficiency in Figma and Adobe Creative Suite

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working within complex global brands

• Background in automotive or large-scale digital ecosystems

• Experience modernizing legacy systems or scaling digital commerce platforms

Compensation

• The expected base compensation for this role is: ($134,700-207,600). Actual base compensation within the identified range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se clasifica como remoto. Esto significa que el candidato seleccionado puede estar destinado en cualquier lugar del país de trabajo y no se espera que se presente en un lugar de trabajo de GM a menos que se lo indique su líder.

Este puesto podría ser elegible para beneficios de relocalización.

Información sobre diversidad

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Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.