Customs Origin and Solicitation Analyst

Customs Origin and Solicitation Analyst  

• Follow up with Global Suppliers on Customs Documents, both email and phone calls 

• Prioritize Workload 

• Create process improvements as needed 

• Audit documents  

• Key documents 

• Escalate non-responsive suppliers as needed 

• Work to obtain a new contact when needed 

• Assist supplier in using Document Solicitation System 

• Promote and encourage suppliers to use Document Solicitation System 

• Ability to work in fast-paced environment 

• Communicate Document errors to suppliers 

• Processes automation as required 

Communication and Relationship  

• Communicate as needed with Customs Origin and Solicitation team and leads 

• Communicate as needed with Customers and Stakeholders 

• Escalating critical issues timely 

• Excellent Customer Service Skills 

Additional Duties  

• Assist with critical projects when they arise  

• Ability to change priorities quickly 

Experience:  

• Bachelor of Science in Customs Administration / Business Administration or equivalent   

• Continuous improvement mindset 

• English: Advanced

• Coordinate and follow up with suppliers to obtain and validate documentation related to component imports.

• Audit supplier documentation to ensure accuracy and compliance with established requirements.

• Process and maintain import-related information in the designated systems.

• Execute processes associated with the importation of components from suppliers.

• Maintain ongoing communication and follow up with suppliers until the required results are obtained and each operation is successfully completed.

Technical Knowledge Requirements:  

• Demonstrated problem solving and analytical skills 

• Ability to understand, interpret and compare feedback results 

• Proficient in Microsoft Office applications, especially Excel and Access 

• Desirable: competent in Google Workspace tools 

• Desirable, competent in automation tools (Python, Knime, Databricks, RapidMiner) 

Non-Technical Skills & Competencies:  

• Exceptional organizational skills, with demonstrated ability to effectively manage multiple priorities 

• Strong interpersonal skills and demonstrated commitment to teamwork and partnerships 

• Strong oral and written communication skills to all levels of the organization 

• Must be detail oriented with a passion for quality  

• High customer service orientation 

• Ability to “learn on the fly” and work in ambiguity  

• Process improvement mindset 

• High level of integrity regarding confidential data (employee survey responses)  

• Above average English communication skills both in oral and written 

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors

If you need a reasonable accommodation to assist with your employment, please mention it to  the recruiter