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Learning Facilitation Supervisor

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202608966

설명

Work Arrangement

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

About the Role

General Motors is committed to delivering world‑class learning experiences that drive performance, consistency, and capability at scale. The Facilitation Supervisor plays a critical leadership role in ensuring high‑quality learning delivery across leadership, HR, and technical programs by overseeing facilitator coordination, setting facilitation best practices, and building facilitator capability through Train‑the‑Trainer (TTT) and continuous development efforts.
 

This role serves as the quality and capability owner for facilitation, ensuring consistent learner experiences, aligned delivery standards, and strong facilitation bench strength. The Facilitation Supervisor partners closely with Learning Program Managers, Instructional Design, and Learning Data & Insights to translate learning strategy into consistent, high‑impact delivery.
 

Key Responsibilities

  • Serve as the primary point of escalation for facilitation delivery issues, learner experience risks, and facilitator performance concerns.

  • Ensure consistent application of GM learning delivery standards across facilitators, programs, and regions.

  • Define, document, and reinforce facilitation best practices, standards, and expectations aligned to GM culture and adult learning principles.

  • Oversee facilitation quality by reviewing session observations, learner feedback, and delivery metrics.

  • Coach facilitators on instructional presence, learner engagement, inclusion, psychological safety, and behavior‑change facilitation techniques.

  • Champion experiential learning practices including discussion facilitation, debriefing, skill practice, and real‑world application.

Train‑the‑Trainer & Capability Building

  • Design and lead Train‑the‑Trainer (TTT) programs to onboard, upskill, and certify facilitators.

  • Ensure facilitators are prepared to deliver content with accuracy, confidence, and consistency across modalities.

  • Build facilitator capability in virtual facilitation, hybrid delivery, and advanced facilitation techniques.

  • Create ongoing development pathways for facilitators, including peer observations, coaching, and community practice activities.

Program Partnership & Delivery Alignment

  • Partner closely with Learning Program Managers (LPMs), Instructional Designers, and HR/Talent stakeholders to align facilitation approach to program intent and outcomes.

  • Support pilot sessions, program launches, and scaled rollouts by ensuring facilitator readiness and delivery consistency.

  • Translate design intent into facilitation guidance and delivery playbooks for facilitators.

  • Provide structured feedback to design and program teams on content clarity, learner readiness, and delivery effectiveness.

Continuous Improvement & Measurement

  • Review learner feedback, NPS/NIS, and qualitative insights to identify facilitation strengths and improvement opportunities.

  • Partner with Learning Data & Insights to track delivery quality trends and inform facilitator development priorities.

  • Drive continuous improvement in facilitation through targeted coaching, updated guidance, and facilitator learning interventions.

  • Support reinforcement strategies such as action planning, facilitator follow‑ups, and post‑session engagement.

Required Qualifications

  • 5-7+ years of experience delivering and/or leading facilitation of leadership, HR, technical programs, or professional skills learning in enterprise environments.

  • Bachelor's Degree preferred, or equivalent professional experience.

  • Demonstrated experience leading or supervising facilitators or serving in a senior facilitation lead role.

  • Proven expertise in adult learning principles, experiential learning, and behavior‑change facilitation.

  • Strong experience designing and delivering Train‑the‑Trainer programs.

  • Ability to coach and develop facilitators with varying experience levels.

  • Exceptional verbal communication, executive presence, and facilitation credibility.

  • Strong organizational and coordination skills, with the ability to manage multiple programs and competing priorities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.