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Learning Facilitation Supervisor

  • Emplacement
    • Warren, Michigan
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202608966

Description

Work Arrangement

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

About the Role

General Motors is committed to delivering world‑class learning experiences that drive performance, consistency, and capability at scale. The Facilitation Supervisor plays a critical leadership role in ensuring high‑quality learning delivery across leadership, HR, and technical programs by overseeing facilitator coordination, setting facilitation best practices, and building facilitator capability through Train‑the‑Trainer (TTT) and continuous development efforts.
 

This role serves as the quality and capability owner for facilitation, ensuring consistent learner experiences, aligned delivery standards, and strong facilitation bench strength. The Facilitation Supervisor partners closely with Learning Program Managers, Instructional Design, and Learning Data & Insights to translate learning strategy into consistent, high‑impact delivery.
 

Key Responsibilities

  • Serve as the primary point of escalation for facilitation delivery issues, learner experience risks, and facilitator performance concerns.

  • Ensure consistent application of GM learning delivery standards across facilitators, programs, and regions.

  • Define, document, and reinforce facilitation best practices, standards, and expectations aligned to GM culture and adult learning principles.

  • Oversee facilitation quality by reviewing session observations, learner feedback, and delivery metrics.

  • Coach facilitators on instructional presence, learner engagement, inclusion, psychological safety, and behavior‑change facilitation techniques.

  • Champion experiential learning practices including discussion facilitation, debriefing, skill practice, and real‑world application.

Train‑the‑Trainer & Capability Building

  • Design and lead Train‑the‑Trainer (TTT) programs to onboard, upskill, and certify facilitators.

  • Ensure facilitators are prepared to deliver content with accuracy, confidence, and consistency across modalities.

  • Build facilitator capability in virtual facilitation, hybrid delivery, and advanced facilitation techniques.

  • Create ongoing development pathways for facilitators, including peer observations, coaching, and community practice activities.

Program Partnership & Delivery Alignment

  • Partner closely with Learning Program Managers (LPMs), Instructional Designers, and HR/Talent stakeholders to align facilitation approach to program intent and outcomes.

  • Support pilot sessions, program launches, and scaled rollouts by ensuring facilitator readiness and delivery consistency.

  • Translate design intent into facilitation guidance and delivery playbooks for facilitators.

  • Provide structured feedback to design and program teams on content clarity, learner readiness, and delivery effectiveness.

Continuous Improvement & Measurement

  • Review learner feedback, NPS/NIS, and qualitative insights to identify facilitation strengths and improvement opportunities.

  • Partner with Learning Data & Insights to track delivery quality trends and inform facilitator development priorities.

  • Drive continuous improvement in facilitation through targeted coaching, updated guidance, and facilitator learning interventions.

  • Support reinforcement strategies such as action planning, facilitator follow‑ups, and post‑session engagement.

Required Qualifications

  • 5-7+ years of experience delivering and/or leading facilitation of leadership, HR, technical programs, or professional skills learning in enterprise environments.

  • Bachelor's Degree preferred, or equivalent professional experience.

  • Demonstrated experience leading or supervising facilitators or serving in a senior facilitation lead role.

  • Proven expertise in adult learning principles, experiential learning, and behavior‑change facilitation.

  • Strong experience designing and delivering Train‑the‑Trainer programs.

  • Ability to coach and develop facilitators with varying experience levels.

  • Exceptional verbal communication, executive presence, and facilitation credibility.

  • Strong organizational and coordination skills, with the ability to manage multiple programs and competing priorities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Le candidat retenu devra voyager <25 % pour ce poste. 

Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu. 

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.