Learning Facilitation Supervisor

Descripción

Work Arrangement

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

About the Role

General Motors is committed to delivering world‑class learning experiences that drive performance, consistency, and capability at scale. The Facilitation Supervisor plays a critical leadership role in ensuring high‑quality learning delivery across leadership, HR, and technical programs by overseeing facilitator coordination, setting facilitation best practices, and building facilitator capability through Train‑the‑Trainer (TTT) and continuous development efforts.
 

This role serves as the quality and capability owner for facilitation, ensuring consistent learner experiences, aligned delivery standards, and strong facilitation bench strength. The Facilitation Supervisor partners closely with Learning Program Managers, Instructional Design, and Learning Data & Insights to translate learning strategy into consistent, high‑impact delivery.
 

Key Responsibilities

• Serve as the primary point of escalation for facilitation delivery issues, learner experience risks, and facilitator performance concerns.

• Ensure consistent application of GM learning delivery standards across facilitators, programs, and regions.

• Define, document, and reinforce facilitation best practices, standards, and expectations aligned to GM culture and adult learning principles.

• Oversee facilitation quality by reviewing session observations, learner feedback, and delivery metrics.

• Coach facilitators on instructional presence, learner engagement, inclusion, psychological safety, and behavior‑change facilitation techniques.

• Champion experiential learning practices including discussion facilitation, debriefing, skill practice, and real‑world application.

Train‑the‑Trainer & Capability Building

• Design and lead Train‑the‑Trainer (TTT) programs to onboard, upskill, and certify facilitators.

• Ensure facilitators are prepared to deliver content with accuracy, confidence, and consistency across modalities.

• Build facilitator capability in virtual facilitation, hybrid delivery, and advanced facilitation techniques.

• Create ongoing development pathways for facilitators, including peer observations, coaching, and community practice activities.

Program Partnership & Delivery Alignment

• Partner closely with Learning Program Managers (LPMs), Instructional Designers, and HR/Talent stakeholders to align facilitation approach to program intent and outcomes.

• Support pilot sessions, program launches, and scaled rollouts by ensuring facilitator readiness and delivery consistency.

• Translate design intent into facilitation guidance and delivery playbooks for facilitators.

• Provide structured feedback to design and program teams on content clarity, learner readiness, and delivery effectiveness.

Continuous Improvement & Measurement

• Review learner feedback, NPS/NIS, and qualitative insights to identify facilitation strengths and improvement opportunities.

• Partner with Learning Data & Insights to track delivery quality trends and inform facilitator development priorities.

• Drive continuous improvement in facilitation through targeted coaching, updated guidance, and facilitator learning interventions.

• Support reinforcement strategies such as action planning, facilitator follow‑ups, and post‑session engagement.

Required Qualifications

• 5-7+ years of experience delivering and/or leading facilitation of leadership, HR, technical programs, or professional skills learning in enterprise environments.

• Bachelor's Degree preferred, or equivalent professional experience.

• Demonstrated experience leading or supervising facilitators or serving in a senior facilitation lead role.

• Proven expertise in adult learning principles, experiential learning, and behavior‑change facilitation.

• Strong experience designing and delivering Train‑the‑Trainer programs.

• Ability to coach and develop facilitators with varying experience levels.

• Exceptional verbal communication, executive presence, and facilitation credibility.

• Strong organizational and coordination skills, with the ability to manage multiple programs and competing priorities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}.

El candidato seleccionado deberá viajar menos del 25 % del tiempo para este puesto.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.