[Skip To Content]

Learning Facilitation Supervisor

  • Localização
    • Warren, Michigan
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202608966

Descrição

Work Arrangement

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

About the Role

General Motors is committed to delivering world‑class learning experiences that drive performance, consistency, and capability at scale. The Facilitation Supervisor plays a critical leadership role in ensuring high‑quality learning delivery across leadership, HR, and technical programs by overseeing facilitator coordination, setting facilitation best practices, and building facilitator capability through Train‑the‑Trainer (TTT) and continuous development efforts.
 

This role serves as the quality and capability owner for facilitation, ensuring consistent learner experiences, aligned delivery standards, and strong facilitation bench strength. The Facilitation Supervisor partners closely with Learning Program Managers, Instructional Design, and Learning Data & Insights to translate learning strategy into consistent, high‑impact delivery.
 

Key Responsibilities

  • Serve as the primary point of escalation for facilitation delivery issues, learner experience risks, and facilitator performance concerns.

  • Ensure consistent application of GM learning delivery standards across facilitators, programs, and regions.

  • Define, document, and reinforce facilitation best practices, standards, and expectations aligned to GM culture and adult learning principles.

  • Oversee facilitation quality by reviewing session observations, learner feedback, and delivery metrics.

  • Coach facilitators on instructional presence, learner engagement, inclusion, psychological safety, and behavior‑change facilitation techniques.

  • Champion experiential learning practices including discussion facilitation, debriefing, skill practice, and real‑world application.

Train‑the‑Trainer & Capability Building

  • Design and lead Train‑the‑Trainer (TTT) programs to onboard, upskill, and certify facilitators.

  • Ensure facilitators are prepared to deliver content with accuracy, confidence, and consistency across modalities.

  • Build facilitator capability in virtual facilitation, hybrid delivery, and advanced facilitation techniques.

  • Create ongoing development pathways for facilitators, including peer observations, coaching, and community practice activities.

Program Partnership & Delivery Alignment

  • Partner closely with Learning Program Managers (LPMs), Instructional Designers, and HR/Talent stakeholders to align facilitation approach to program intent and outcomes.

  • Support pilot sessions, program launches, and scaled rollouts by ensuring facilitator readiness and delivery consistency.

  • Translate design intent into facilitation guidance and delivery playbooks for facilitators.

  • Provide structured feedback to design and program teams on content clarity, learner readiness, and delivery effectiveness.

Continuous Improvement & Measurement

  • Review learner feedback, NPS/NIS, and qualitative insights to identify facilitation strengths and improvement opportunities.

  • Partner with Learning Data & Insights to track delivery quality trends and inform facilitator development priorities.

  • Drive continuous improvement in facilitation through targeted coaching, updated guidance, and facilitator learning interventions.

  • Support reinforcement strategies such as action planning, facilitator follow‑ups, and post‑session engagement.

Required Qualifications

  • 5-7+ years of experience delivering and/or leading facilitation of leadership, HR, technical programs, or professional skills learning in enterprise environments.

  • Bachelor's Degree preferred, or equivalent professional experience.

  • Demonstrated experience leading or supervising facilitators or serving in a senior facilitation lead role.

  • Proven expertise in adult learning principles, experiential learning, and behavior‑change facilitation.

  • Strong experience designing and delivering Train‑the‑Trainer programs.

  • Ability to coach and develop facilitators with varying experience levels.

  • Exceptional verbal communication, executive presence, and facilitation credibility.

  • Strong organizational and coordination skills, with the ability to manage multiple programs and competing priorities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.

O candidato selecionado deverá viajar <25% para esta função.

Esta posição não é elegível para benefícios de relocação. Quaisquer custos de relocação serão de responsabilidade do candidato selecionado.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.