설명
The Role
One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Lead Warranty Performance Manager for RESS, you will be responsible for establishing the supplier’s shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders with a specific focus on Reserve Energy Storage Systems (RESS). This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.
As a Lead Warranty Performance Manager, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies.
What You’ll Do
The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions, OWT, and General Warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:
- Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution for RESS
- Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers
- Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required
- Help remove roadblocks and escalate as needed
- Communicates status of cost recovery results
- Support transaction maintenance activities within PartLink
- Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
- Build and maintain relationships internally and externally
- Exhibit a strategic, forward-thinking mindset
- Anticipate risk and opportunities throughout the process
- Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders
Your Skills & Abilities (Required Qualifications)
- Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field.
- 3-5+ years’ experience in commodity purchasing, supply chain, engineering, manufacturing, product development, Logistics or program/product management, or warranty
- Relationship Management - Develops and maintains constructive, cooperative working relationships
- Negotiation - engage in collaborative discussions to reach meaningful agreements
- Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
- Results Focus - Take charge without prompting, seize opportunities and deliver on time
- Workload Management - Manage multiple tasks with quality and prioritize by critical needs
- Highly skilled at working independently and in a team environment with a high level of ambiguity.
- Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
- Ability to travel 5% of the time domestically
What Will Give You a Competitive Edge (Preferred Qualifications)
- 5+ years of OEM experience, including strategy development and supplier management.
- Excellent skills in Microsoft Office
- Project management and time management skills
- Self-motivated individual willing to take the initiative to continuously improve practices and systems
- Experience with contracts/agreements. SAP experience or ability to learn purchasing systems
- Battery manufacturing or purchasing knowledge
- Purchasing, engineering, quality or manufacturing, warranty background.
- Knowledge of materials management.
- CQI-14 Automotive Warranty Management experience
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.
선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.
이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.
다양성 정보
General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.
공평한 취업 기회 선언 (미국)
General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다.
숙소 (미국 및 캐나다)
General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.