Description
The Role
One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Lead Warranty Performance Manager for RESS, you will be responsible for establishing the supplier’s shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders with a specific focus on Reserve Energy Storage Systems (RESS). This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.
As a Lead Warranty Performance Manager, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies.
What You’ll Do
The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions, OWT, and General Warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:
- Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution for RESS
- Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers
- Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required
- Help remove roadblocks and escalate as needed
- Communicates status of cost recovery results
- Support transaction maintenance activities within PartLink
- Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
- Build and maintain relationships internally and externally
- Exhibit a strategic, forward-thinking mindset
- Anticipate risk and opportunities throughout the process
- Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders
Your Skills & Abilities (Required Qualifications)
- Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field.
- 3-5+ years’ experience in commodity purchasing, supply chain, engineering, manufacturing, product development, Logistics or program/product management, or warranty
- Relationship Management - Develops and maintains constructive, cooperative working relationships
- Negotiation - engage in collaborative discussions to reach meaningful agreements
- Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
- Results Focus - Take charge without prompting, seize opportunities and deliver on time
- Workload Management - Manage multiple tasks with quality and prioritize by critical needs
- Highly skilled at working independently and in a team environment with a high level of ambiguity.
- Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
- Ability to travel 5% of the time domestically
What Will Give You a Competitive Edge (Preferred Qualifications)
- 5+ years of OEM experience, including strategy development and supplier management.
- Excellent skills in Microsoft Office
- Project management and time management skills
- Self-motivated individual willing to take the initiative to continuously improve practices and systems
- Experience with contracts/agreements. SAP experience or ability to learn purchasing systems
- Battery manufacturing or purchasing knowledge
- Purchasing, engineering, quality or manufacturing, warranty background.
- Knowledge of materials management.
- CQI-14 Automotive Warranty Management experience
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.
Le candidat retenu devra voyager <25 % pour ce poste.
Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu.
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.