Descrição
The Role
One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Lead Warranty Performance Manager for RESS, you will be responsible for establishing the supplier’s shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders with a specific focus on Reserve Energy Storage Systems (RESS). This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.
As a Lead Warranty Performance Manager, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies.
What You’ll Do
The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions, OWT, and General Warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:
- Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution for RESS
- Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers
- Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required
- Help remove roadblocks and escalate as needed
- Communicates status of cost recovery results
- Support transaction maintenance activities within PartLink
- Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
- Build and maintain relationships internally and externally
- Exhibit a strategic, forward-thinking mindset
- Anticipate risk and opportunities throughout the process
- Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders
Your Skills & Abilities (Required Qualifications)
- Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field.
- 3-5+ years’ experience in commodity purchasing, supply chain, engineering, manufacturing, product development, Logistics or program/product management, or warranty
- Relationship Management - Develops and maintains constructive, cooperative working relationships
- Negotiation - engage in collaborative discussions to reach meaningful agreements
- Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
- Results Focus - Take charge without prompting, seize opportunities and deliver on time
- Workload Management - Manage multiple tasks with quality and prioritize by critical needs
- Highly skilled at working independently and in a team environment with a high level of ambiguity.
- Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
- Ability to travel 5% of the time domestically
What Will Give You a Competitive Edge (Preferred Qualifications)
- 5+ years of OEM experience, including strategy development and supplier management.
- Excellent skills in Microsoft Office
- Project management and time management skills
- Self-motivated individual willing to take the initiative to continuously improve practices and systems
- Experience with contracts/agreements. SAP experience or ability to learn purchasing systems
- Battery manufacturing or purchasing knowledge
- Purchasing, engineering, quality or manufacturing, warranty background.
- Knowledge of materials management.
- CQI-14 Automotive Warranty Management experience
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.
O candidato selecionado deverá viajar <25% para esta função.
Esta posição não é elegível para benefícios de relocação. Quaisquer custos de relocação serão de responsabilidade do candidato selecionado.
Informações sobre diversidade
A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego. Para saber mais, acesse Como contratamos.
Declaração de Igualdade de Oportunidades de Emprego (EUA)
A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido.
Adaptações (EUA e Canadá)
A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.