Lead Warranty Performance Manager - RESS

Descripción

The Role
One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Lead Warranty Performance Manager for RESS, you will be responsible for establishing the supplier’s shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders with a specific focus on Reserve Energy Storage Systems (RESS). This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.

As a Lead Warranty Performance Manager, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies.

What You’ll Do

The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions, OWT, and General Warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:

• Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution for RESS
• Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers
• Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required
• Help remove roadblocks and escalate as needed
• Communicates status of cost recovery results
• Support transaction maintenance activities within PartLink

• Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
• Build and maintain relationships internally and externally
• Exhibit a strategic, forward-thinking mindset
• Anticipate risk and opportunities throughout the process
• Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field.
• 3-5+ years’ experience in commodity purchasing, supply chain, engineering, manufacturing, product development, Logistics or program/product management, or warranty
• Relationship Management - Develops and maintains constructive, cooperative working relationships
• Negotiation - engage in collaborative discussions to reach meaningful agreements
• Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
• Results Focus - Take charge without prompting, seize opportunities and deliver on time
• Workload Management - Manage multiple tasks with quality and prioritize by critical needs
• Highly skilled at working independently and in a team environment with a high level of ambiguity.
• Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
• Ability to travel 5% of the time domestically

What Will Give You a Competitive Edge (Preferred Qualifications)

• 5+ years of OEM experience, including strategy development and supplier management.
• Excellent skills in Microsoft Office
• Project management and time management skills
• Self-motivated individual willing to take the initiative to continuously improve practices and systems

• Experience with contracts/agreements. SAP experience or ability to learn purchasing systems
• Battery manufacturing or purchasing knowledge

• Purchasing, engineering, quality or manufacturing, warranty background.
• Knowledge of materials management.
• CQI-14 Automotive Warranty Management experience

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}.

El candidato seleccionado deberá viajar menos del 25 % del tiempo para este puesto.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.