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Software Issue Resolution Team (SW IRT)

  • 위치
    • Milford, Michigan
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202616577

설명

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role:

A SW IRT (Software Issue Resolution Team) is GM’s plant-facing software integration readiness role that owns software-related end-of-line (EOL) and launch quality for a vehicle program and its plants.

They capture and analyze build/EOL data, flag and contain faults that impact EFTQ (including creating PRTS and managing DTC ignores via Jira/Deviator), and provide status on on-site builds and manufacturing events while coordinating with DREs, VSEs, MSIE/AVG, and plant teams.

In practice, they are the on-the-ground software integrator at bench/PPO/plant, driving closure of software issues across engineering and manufacturing so vehicles can be built and shipped with acceptable software quality.

What You'll Do (Responsibilities):

  • Primary SW EOL Issue during build events at the plant and Pre Production Operations (PPO)

  • Support EVC (Electric Verification Check) and HVF (Harness Verification Frame) flash and functionality activities

  • Track Electrical software PRTS issues and ensure that owners provide timely and effective closure

  • Support the QE and diagnosticians in completing the PRTS 4-Diamonds as well as reject or approve Electrical PRTS issues at Launch PRC stage

  • Provide proper preliminary root cause analysis to ensure appropriate assignment of PRTS issues

  • Ensure all Process Change opportunities are reviewed.

  • Support and/or Coordinate Engineering Try-Outs (ETO) and Plant Trial Runs (PTR)

  • Provide and implement containment plans as required

  • Track/monitor breakpoints of containment and corrective action

  • Support Electronic Easel Board reviews. Ensure issues are captured, understood, and routed to the correct team for troubleshooting

  • Work with Electrical Diagnosticians, QEs, AVG organization, and VSIEs to plan lab check process for all future programs before builds begin  

  • Present top issues / PPO Look ahead info to leadership forums – VIP Ops, eSAPIR

  • Escalate unresolved issues as needed to respective leadership forums

  • Domestic & International travel for build events - 25%

Your Skills & Abilities (Required Qualifications):

  • Bachelor of Science in Engineering

  • At least 2 years of post-graduation engineering experience required

  • Excellent oral and written communication skills

  • Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally

  • Demonstrated Bold and It’s on Me Behaviors

  • Demonstrated ability of dealing with ambiguity to enable timely decision making

  • Ability to travel

What Can Give You a Competitive Edge (Preferred Qualifications):

  • Knowledgeable in Jira SW issue tracking system

  • Have launched a VIP vehicle program at a GM plant

  • Working knowledge of using a NeoVi/Vehicle Spy tools

  • Knowledgeable in the use of DPS and/or GBFTT programming tools

  • Must be comfortable reporting out to senior leaders of the SMT and program teams

  • Knowledgeable of the Software release process from SMT to Manufacturing – VCAM/SPR/SPD/GEPICS

  • Knowledgeable on PRTS system and processes

  • Knowledgeable in GVDP, ECR, EWO, TWO, BSD processes and systems

  • DFSS Blackbelt

  • Plant launch experience with both EVs and ICE vehicles

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.