[Skip To Content]

Software Issue Resolution Team (SW IRT)

  • Localização
    • Milford, Michigan
    • Warren, Michigan
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202616577

Descrição

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role:

A SW IRT (Software Issue Resolution Team) is GM’s plant-facing software integration readiness role that owns software-related end-of-line (EOL) and launch quality for a vehicle program and its plants.

They capture and analyze build/EOL data, flag and contain faults that impact EFTQ (including creating PRTS and managing DTC ignores via Jira/Deviator), and provide status on on-site builds and manufacturing events while coordinating with DREs, VSEs, MSIE/AVG, and plant teams.

In practice, they are the on-the-ground software integrator at bench/PPO/plant, driving closure of software issues across engineering and manufacturing so vehicles can be built and shipped with acceptable software quality.

What You'll Do (Responsibilities):

  • Primary SW EOL Issue during build events at the plant and Pre Production Operations (PPO)

  • Support EVC (Electric Verification Check) and HVF (Harness Verification Frame) flash and functionality activities

  • Track Electrical software PRTS issues and ensure that owners provide timely and effective closure

  • Support the QE and diagnosticians in completing the PRTS 4-Diamonds as well as reject or approve Electrical PRTS issues at Launch PRC stage

  • Provide proper preliminary root cause analysis to ensure appropriate assignment of PRTS issues

  • Ensure all Process Change opportunities are reviewed.

  • Support and/or Coordinate Engineering Try-Outs (ETO) and Plant Trial Runs (PTR)

  • Provide and implement containment plans as required

  • Track/monitor breakpoints of containment and corrective action

  • Support Electronic Easel Board reviews. Ensure issues are captured, understood, and routed to the correct team for troubleshooting

  • Work with Electrical Diagnosticians, QEs, AVG organization, and VSIEs to plan lab check process for all future programs before builds begin  

  • Present top issues / PPO Look ahead info to leadership forums – VIP Ops, eSAPIR

  • Escalate unresolved issues as needed to respective leadership forums

  • Domestic & International travel for build events - 25%

Your Skills & Abilities (Required Qualifications):

  • Bachelor of Science in Engineering

  • At least 2 years of post-graduation engineering experience required

  • Excellent oral and written communication skills

  • Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally

  • Demonstrated Bold and It’s on Me Behaviors

  • Demonstrated ability of dealing with ambiguity to enable timely decision making

  • Ability to travel

What Can Give You a Competitive Edge (Preferred Qualifications):

  • Knowledgeable in Jira SW issue tracking system

  • Have launched a VIP vehicle program at a GM plant

  • Working knowledge of using a NeoVi/Vehicle Spy tools

  • Knowledgeable in the use of DPS and/or GBFTT programming tools

  • Must be comfortable reporting out to senior leaders of the SMT and program teams

  • Knowledgeable of the Software release process from SMT to Manufacturing – VCAM/SPR/SPD/GEPICS

  • Knowledgeable on PRTS system and processes

  • Knowledgeable in GVDP, ECR, EWO, TWO, BSD processes and systems

  • DFSS Blackbelt

  • Plant launch experience with both EVs and ICE vehicles

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.

O candidato selecionado deverá viajar <25% para esta função.

Esta posição não é elegível para benefícios de relocação. Quaisquer custos de relocação serão de responsabilidade do candidato selecionado.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.