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Software Issue Resolution Team (SW IRT)

  • Emplacement
    • Milford, Michigan
    • Warren, Michigan
  • Type d'emploi Full time
  • Posté
  • Job Requisition JR-202616577

Description

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role:

A SW IRT (Software Issue Resolution Team) is GM’s plant-facing software integration readiness role that owns software-related end-of-line (EOL) and launch quality for a vehicle program and its plants.

They capture and analyze build/EOL data, flag and contain faults that impact EFTQ (including creating PRTS and managing DTC ignores via Jira/Deviator), and provide status on on-site builds and manufacturing events while coordinating with DREs, VSEs, MSIE/AVG, and plant teams.

In practice, they are the on-the-ground software integrator at bench/PPO/plant, driving closure of software issues across engineering and manufacturing so vehicles can be built and shipped with acceptable software quality.

What You'll Do (Responsibilities):

  • Primary SW EOL Issue during build events at the plant and Pre Production Operations (PPO)

  • Support EVC (Electric Verification Check) and HVF (Harness Verification Frame) flash and functionality activities

  • Track Electrical software PRTS issues and ensure that owners provide timely and effective closure

  • Support the QE and diagnosticians in completing the PRTS 4-Diamonds as well as reject or approve Electrical PRTS issues at Launch PRC stage

  • Provide proper preliminary root cause analysis to ensure appropriate assignment of PRTS issues

  • Ensure all Process Change opportunities are reviewed.

  • Support and/or Coordinate Engineering Try-Outs (ETO) and Plant Trial Runs (PTR)

  • Provide and implement containment plans as required

  • Track/monitor breakpoints of containment and corrective action

  • Support Electronic Easel Board reviews. Ensure issues are captured, understood, and routed to the correct team for troubleshooting

  • Work with Electrical Diagnosticians, QEs, AVG organization, and VSIEs to plan lab check process for all future programs before builds begin  

  • Present top issues / PPO Look ahead info to leadership forums – VIP Ops, eSAPIR

  • Escalate unresolved issues as needed to respective leadership forums

  • Domestic & International travel for build events - 25%

Your Skills & Abilities (Required Qualifications):

  • Bachelor of Science in Engineering

  • At least 2 years of post-graduation engineering experience required

  • Excellent oral and written communication skills

  • Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally

  • Demonstrated Bold and It’s on Me Behaviors

  • Demonstrated ability of dealing with ambiguity to enable timely decision making

  • Ability to travel

What Can Give You a Competitive Edge (Preferred Qualifications):

  • Knowledgeable in Jira SW issue tracking system

  • Have launched a VIP vehicle program at a GM plant

  • Working knowledge of using a NeoVi/Vehicle Spy tools

  • Knowledgeable in the use of DPS and/or GBFTT programming tools

  • Must be comfortable reporting out to senior leaders of the SMT and program teams

  • Knowledgeable of the Software release process from SMT to Manufacturing – VCAM/SPR/SPD/GEPICS

  • Knowledgeable on PRTS system and processes

  • Knowledgeable in GVDP, ECR, EWO, TWO, BSD processes and systems

  • DFSS Blackbelt

  • Plant launch experience with both EVs and ICE vehicles

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Le candidat retenu devra voyager <25 % pour ce poste. 

Ce poste ne donne pas droit à des indemnités de déménagement. Les éventuels frais de déménagement seront à la charge du candidat retenu. 

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.